Track & Trace Specialist (Logistics Brokerage)
- Tirane
- Tipi
-
- me orar te plote
- Fusha | Profili i punes
-
- Ekonomist-Financier/e
- Finance-Banke | Sigurime
- Gjuha
-
- anglisht
- Eksperienca
- vetem me eksperience
Location: Remote/Only candidates living in Tirana
Employment Type: Full-Time (Monday to Friday, 3-11 PM 8-hour shift)
We are seeking a Track & Trace Specialist to join our logistics brokerage team. This role is essential for ensuring smooth shipment operations through consistent communication with carriers, drivers, and customers.
- Monitor and track shipments in real time
- Call and email drivers for updates on load status, ETAs, delays, and delivery confirmations
- Communicate shipment updates clearly and professionally to customers
- Enter accurate and timely data into our transportation management system (TMS)
- Resolve issues related to delays, route changes, or service disruptions
- Provide excellent customer service to carriers, shippers, and consignees
- Support dispatch and operations teams as needed.
- Strong English speaking and writing skills are required
- Experience in logistics, freight brokerage, or transportation is a plus
- Strong communication and customer service skills
- Ability to multitask in a fast-paced environment
- Organized and detail-oriented
- Comfortable using technology (tracking tools, spreadsheets, TMS, etc.)
- Problem-solving mindset and ability to handle pressure
- Competitive pay
- Training provided
- Opportunity for growth within a fast-paced logistics company
- Supportive and professional team environment
- Monday to Friday, 8-hour work schedule
Share your résumé via WhatsApp at +3555675554691