[ROGNER HOTEL TIRANA]

Tirane

Nr. Njesia - Zona me e afert?

2 Piramida | ETC | RTSH | Stadiumi Arena

Tipi

1. turni III (i nates)

Fusha | Profili i punes

1. Hoteleri
2. Recepsionist/e

Gjuha

1. anglisht

Eksperienca

vetem me eksperience

Position: NIGHT AUDIT (Reception - Male)

Location: Rogner Hotel Tirana

Profile: We are looking for an energetic, flexible and confident individual to join our Team in the Front Office Department!

Job Purpose:
The primary role for the Night Audit job position is to welcome guests and assist them in the check-in and check-out process, as well as ensuring continuous and secure operation of the hotel during the night shift. This position requires autonomy, a sense of responsibility, and the ability to handle emergency situations. At the core of all actions there lies a friendly care and a polite attitude towards a high customer satisfaction.

Essential Job Requirements:

• Welcome/Greet incoming and departing customers warmly with a genuine smile
• Check in the arriving guest and checks out the departing guests in a friendly and caring manner according to the Rogner Hotel Tirana procedures and standards.
• Handle all front office cashiers’ transactions such as posting charges to guests, invoicing and exchanging foreign currency according to the procedures, etc.
• Answer all guests’ requests and questions in a friendly and caring manner, provides/receives information and takes appropriate actions or refers the matters to the relevant persons to handle.
• Possess a working knowledge of the room reservation procedures. Take reservations and cancellations if required.
• Handle customer complaints, address issues to accordant superiors when needed, ensure that costumers are satisfied
• Keep him informed of hotel services especially on the daily hotel events and meeting activities.
• Communicate in a positive, professional style and develop positive relationships with customers and co-workers.
• Prepares the night audit daily report.
• Responsibility for correctly keeping the costumer’s account and settling payments.
• Complete command of the Albanian, English; any other languages (especially German and Italian) are definitely an advantage
• Computer literate - knowledge of Fidelio/Opera or any other Hotel software
• A willingness and ability to serve our demanding clientele

Interested applicants may send their resumes with a recent photo by e-mail to:
human.resources.tirana@rogner.com or WhatsApp: 0682056174
W: www.rogner.com/tirana

Note: Only selected candidates will be contacted for an interview