[Fusion BPO Services]

Tirane

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Call Center Operator/e

Gjuha

1. anglisht

Eksperienca

me dhe pa eksperience

Fusion CX is one of the fastest-growing providers of Business Process Management & Global customer experience management solutions. We offer omnichannel consumer engagements in 40+ global and regional languages to more than 250 clients worldwide. With a global workforce that includes 14,000+ professionals from diversified educational & ethnic backgrounds, we have been augmenting, strengthening, and accelerating client success continually through customer service excellence. Our operations are powered by cutting-edge AI & ML-enabled digital solutions to maximize efficiency, performance, and overall workspace experience. This has empowered us to infuse our customizable services with technological innovation to ensure meaningful customer engagements and superior CX deliveries.

Role Description:
This is a full-time on-site role as an Online Receptionist located in Tirana, Albania.
The Online Receptionist will be responsible for managing inbound and outbound calls, responding to customer inquiries, and ensuring a positive customer experience. The Online Receptionist will also assist with scheduling appointments, managing emails, and providing general support to the team.

Qualifications:

• Prior experience in a receptionist or customer service role
• Strong communication skills and professional phone etiquette
• Excellent customer service skills
• Ability to multitask and prioritize tasks
• Proficiency in basic computer skills and familiarity with office equipment
• Attention to detail and organizational skills
• Fluency in English and Albanian
• Ability to work independently and as part of a team

Cel. : +355698616908