[HR Islamic Relief Albania]

Tirane

Nr. Njesia - Zona me e afert?

11 Laprake | Spitali ushtarak | ish Dogana

Tipi

1. me orar te plote

Islamic Relief Albania​

Vacancy Announcement​

Job Title	Admin and Donor Care Assistant
Department	Local Fundraising
Base location:	Tirana, Albania
Reporting To:	Local Fundraising Manager
Contract Type:	Full Time

Islamic Relief Worldwide

Islamic Relief Worldwide is an international humanitarian and development agency established in 1984 with its headquarters in Birmingham, UK. As well as responding to disasters and emergencies, Islamic Relief promotes sustainable economic and social development by working with local communities – regardless of race, religion or gender. The office officially started its operation in Albania in 1994.

For more information, please visit our website: https://islamic-relief.org

The job holder is accountable for fulfilling the roles and responsibilities in line with Islamic Relief values and principles of fairness, humanity, honesty, respect and fair treatment of colleagues and staff.

JOB PURPOSE:

To provide a comprehensive administrative and office management, support service to the Islamic Relief Albania fundraising team. To establish and maintain effective communication with all members of the team and other functions of IRAL where relevant. Provide support to fundraising and volunteering activities and projects to help ensure that maximum income is received. To ensure IR’s financial accountability, transparency and accuracy through participating in well designed and implemented systems, policies and procedures.

SCOPE AND AUTHORITY

• Provide administrative, donor care and support to the Albania fundraising team.
• Set up and maintain effective systems for collecting, reporting data and relevant information as required by Islamic Relief.
• Carry out research to aid the development of new fundraising initiatives.
• Assist with the co-ordination and communication of fundraising activities.

KEY ACCOUNTABILITIES

1. To provide general support to fundraising department

• Dealing with enquires

• Distribution of materials

• Liaising with colleagues across all departments

• Collating and analyzing data from various activities

• Assist with developing report templates for all departmental activities

• Ensure reports are completed according to agreed timescales

• Keep a log of all activities



2. Provide Donor Care

• Welcome and support donors who visit or call the office, with timely follow ups as needed

• Answer Donor queries in a timely manner, whether through inbound calls, emails or face to face interactions

• Maintain donor records in donor database, ensuring that data protection standards are adhered to

• Follow up with donors’ post-events to ensure pledge commitments are made

• Organize outbound calls during campaign periods

• Provide receipts to donors as needed.



3. To ensure clear information flow within organization

• Assist with monitoring departmental expenses and income

• Minutes for meetings to be prepared and follow up actions

• Preparing presentations and documents for fundraising staff to promote work to various sections of the general/donor public

• Archiving related documents/outputs

• Deal with incoming correspondence and requests, drafting replies, etc for approval.

• Providing information to other departments



QUALIFICATIONS:

• Strong attention to detail and accuracy in data entry and analysis
• Good analytical and problem-solving skills
• Good communication skills, both verbal and written
• Proficiency in Microsoft Excel and other relevant software
• Ability to work and learn in a fast-paced environment
• Fluency in Albanian and English languages
• Bachelor's degree in economics, business administration or related fields

HOW TO APPLY

Interested and qualified candidates should submit their resume in English to info@islamicrelief.al at the latest December 29, 2024. Candidates who have not properly submitted their application with required documents will be excluded from consideration. Islamic Relief is an equal opportunities employer. Only short-listed candidates will be contacted.

Islamic Relief Albania Address: Rr.” Gjergj Legisi”, Godina nr.90, Laprake, Tirane, Albania

Safeguarding and Equal Opportunity

Islamic Relief and Islamic Relief staff considers the welfare and protection of children, young people and people at risk to be paramount to the organization. And must adhere the principle of “do no harm” and leave no one behind. It is critical we do not expose communities or staff we work with to the risk of harm through our interventions. With a zero-tolerance approach Islamic Relief have a number of related policies which also describe standards in behaviour expected from the organization, its staff and representatives towards each other and those we serve. Islamic Relief is committed to responding swiftly, appropriately and constructively to any and all information children, young people and people at risk have disclosed.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. We participate in the Inter Agency Misconduct Disclosure Scheme and will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and child abuse during employment, or incidents under investigation when the applicant left employment before signing the contract agreement.

Islamic Relief believes everyone has the right to be safe, respected and valued regardless of who they are or their circumstances, and an equal employment opportunity to all candidates and qualified applicants, we do not discriminate on the base of age, gender, race, religion, national or ethnic origin, disability status and diversity.

Applicants should be sympathetic to the values of Islamic Relief: (Sincerity, Excellence, Compassion, Social Justice and Custodianship)

By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.