[Win Win Albania]

Tirane

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Marketing
2. Marketing-online | Social Media | SEO

Gjuha

1. anglisht

Job Overview:

The E-Commerce Specialist is responsible for managing and optimizing the company’s online sales platforms. This role involves maintaining product listings, driving digital sales, improving user experience, and ensuring smooth day-to-day operations of the e-commerce site.

This role ensures seamless customer experiences, efficient order fulfillment, inventory accuracy, and strong collaboration across teams such as marketing, customer service, logistics, and IT. It is a highly important role for scaling our online business while maintaining operational excellence, integrating systems and leading the digitalization project of the company to a new digital era.

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Key Responsibilities:

Daily Operations Management:

Manage the end-to-end order process from purchase to delivery, ensuring on-time fulfillment, payment processing, and issue resolution

Platform Oversight:

• Monitor websites performance, customer journey, sales metrics, marketplaces, and ensure listings, content, and pricing are accurate and optimized
• Manage and update product listings, pricing, and content across e-commerce platforms
• Oversee order processing, inventory accuracy, and customer service support
• Analyze data and trends to optimize conversions and reduce bounce rates
• Stay up to date with e-commerce trends and competitor activities

Cross-functional Collaboration:

• Collaborate with supply chain teams to ensure proper inventory management, forecast demand, reduce stockouts and overstock situations, and secure customer service support.
• Work closely with marketing teams to support promotional campaigns, product launches, and seasonal events, ensuring operational readiness. SEO, paid ads, and email marketing initiatives

Lead the digitalization project:

• Secure collaboration and interconnection with external and internal partners and establish accurate implementation of the project.
• Recommend and support integration of operational tools, ERP systems, order management systems, and other e-commerce technologies.

Process Optimization:

Identify bottlenecks in the e-commerce operation workflow and implement continuous improvements to increase efficiency and customer satisfaction.

Performance Reporting:

Analyze KPIs (order accuracy, delivery time, return rates, cart abandonment rates) and generate regular reports to recommend improvements.

Compliance and Risk Management:

Ensure compliance with e-commerce regulations, data privacy laws, and manage operational risks proactively.

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Key Requirements:

• Proven experience in e-commerce operations management, digital marketing, or online retail.
• Hands-on experience with major e-commerce platforms (e.g., Shopify, Magento, WooCommerce, Amazon Seller Central).
• Strong knowledge of Google Analytics, SEO, ERP systems, web merchandising and basic HTML/CSS is a plus
• Analytical mindset and attention to detail and problem-solving skills.
• Excellent organizational and communication skills for cross functional collaboration.
• Bachelor’s degree in Marketing, Business, E-commerce or related field.
• Ability to work in a fast-paced, rapidly evolving environment.
• Previous experience in the Fashion or Cosmetics industry will be considered as an asset.

If you're passionate about e-commerce and ready to grow in a dynamic role, apply now for the position of E-commerce Specialist by sending your CV to: info@winwin.al