[One Albania]

Tirane

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Menaxhim Biznesi

Gjuha

1. Gjuha?

Eksperienca

vetem me eksperience

-Company Name : Telekom Albania

-ID: 44730

-City: Albania : Tirana



A place where change means opportunity for progress and innovation. A place where people with the ambition for peak performance can go beyond what is today and create what is tomorrow.

Work and grow with Telekom Albania!



-Key Responsibilities

1. [FONT=&quot]Answers politely and correctly to the customer’s demands thru inbound calls on Telekom Albania Network, services, procedures and tariffs.[/FONT]
2. [FONT=&quot]Informing politely and correctly the customers through outbound calls about the purpose of the campaigns as: billing, retention, marketing, satisfactions and on Telekom Albania Network and Telekom Albania services, procedures and tariffs.[/FONT]
3. [FONT=&quot]Answers politely and correctly to the T.Shops demands arrived thru inbound calls and SR on Telekom Albania Network, services, procedures and tariffs.[/FONT]
4. [FONT=&quot]Identify, support and solve different problems and complaints of customers according to the Call Center procedures and Telekom Albania policies.[/FONT]
5. [FONT=&quot]Perform outbound calls for MMS/GPRS/Data & Fax service configuration.[/FONT]
6. [FONT=&quot]Activation/ deactivation of customer service thru E-Pos/Logica/provisioning Client according to the Call Center procedures.[/FONT]
7. [FONT=&quot]Forward customer requests/ complains/ problems thru SR.[/FONT]
8. [FONT=&quot]Interact with technical division thru SR for solving customer’s technical problems.[/FONT]
9. [FONT=&quot]Activate and deactivate services using E-Pos/Logica/provisioning Client/BSCS application according to requests received through SR or calls from Telekom Albania Shops & customers.[/FONT]
10. [FONT=&quot]Daily categorizing of answered calls reasons.[/FONT]
11. [FONT=&quot]Other duties as per job responsibilities.[/FONT]

Job Requirements

Education

• [FONT=&quot]High school Diploma[/FONT]

Experience

• [FONT=&quot]Previous experience in Call Center area is preferable.[/FONT]

Competencies / soft skills

• [FONT=&quot]Very Good Communication & Negotiation Skills & Team Spirit,[/FONT]

PC Skills

• [FONT=&quot]Confidentiality, Basic Computer Programs knowledge.[/FONT]

You can apply at www.telekom.com.al until the 16th of December 2015



Contact name HR Shared Service Center
Telephone 0080080056056
Email address myhr_recruitment@telekom.com