[StrowberryCode]

Tirane

Nr. Njesia - Zona me e afert?

9 Stacioni Trenit | Zogu i Zi

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Asistence | Sekretari | Backoffice

Gjuha

1. anglisht

Location: Tirana / Albania
Job Type: Full-Time

Role Description​

HotelBee is looking for a proactive and customer-focused Account Manager to join our team. You will be responsible for managing new leads, nurturing client relationships, and ensuring our customers get the most out of our hotel and restaurant management software. Your role will be a mix of sales, customer success, and ongoing support, helping hotels and restaurants streamline their operations with HotelBee PMS & POS.

Key Responsibilities​

• Lead Management & Sales:
  • Handle inbound leads and guide them through the sales process.
  • Conduct product demos and explain key features to potential clients.
  • Convert prospects into long-term customers.
• Client Relationship Management:
  • Be the main point of contact for existing HotelBee clients.
  • Ensure customer satisfaction and retention by addressing their needs.
  • Assist clients in optimizing their use of the HotelBee system.
• Customer Support & Training:
  • Provide training sessions to new and existing users.
  • Assist with onboarding new hotels and restaurants onto the platform.
  • Troubleshoot client issues and work closely with the support team to resolve them.
• Upselling & Account Growth:
  • Identify opportunities to upsell additional features or services.
  • Help clients expand their use of HotelBee to improve their business operations.

Qualifications & Requirements​

Experience in sales, account management, or customer success, preferably in the hospitality or SaaS industry.
Strong communication and negotiation skills.
Ability to build relationships and provide excellent customer support.
Familiarity with hotel management software, POS systems, or similar technology is a plus.
Fluent in English and Albanian (additional languages are a bonus).
Self-motivated, organized, and result-driven.

Why Join HotelBee?​

• Work with a fast-growing hotel tech company.
• Hybrid position with a flexible work environment.
• Competitive salary and growth opportunities.
• Be part of a dynamic team improving hospitality businesses across Albania and beyond.

How to Apply
Send your CV to cv@strowberrycode.com with the subject line "Account Manager – HotelBee" or apply online at https://strowberrycode.com/contact/apply

We look forward to having you on our team!