[ep & partners consultancy sh.p.k]

Tirane

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Hoteleri
2. Marketing

Gjuha

1. anglisht

EPPC Albania on behalf of its client, is currently recruiting a Sales & Revenue Manager.


Major responsibilities:

• Achieve budgeted revenues and personal/team sales goals and maximize profitability;
• Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans;
• Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales;
• Review monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan;
• Create and develop special events and sales blitzes to showcase the hotel to potential clients;
• Maintain and update the CRM system with accurate client information on properties and sales activities;
• Conduct follow-ups on leads, quotations, and past clients to ensure customer satisfaction and repeat business.
• Monitors and reports on key performance indicators (KPIs), such as RevPAR (Revenue per Available Room) and ADR (Average Daily Rate);
• Educate, train and motivate reservation teams to achieve hotel revenue goals;
• Develop and maintain relationships with key clients and outside contacts (example: guests, airliners, wholesalers, travel agencies, ad agencies, local community groups) in order to produce group and/or convention business, to include room sales, food and beverage sales, and catering/banquet services;
• Ensure an optimal customer service to cover all shifts and provide accurate time;
• Acts as a substitute to support the reservation team during the peak season;
• Provide corporate guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience;
• Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients;
• Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests;
• Lead efforts to up sell guests on hotel services, offerings, and amenities.

Requirements for this position are:

• Bachelor’s degree / higher education qualification / equivalent in marketing or related field;
• 4+ years of experience in a hospitality or hotel sales setting;
• Strong knowledge of local businesses and business trends required;
• Excellent command of the English language, both written and verbal. Other languages preferred;
• Extensive knowledge on the PMS;
• Proven leadership and team management skills;
• Proficiency in M. Office programs;
• Proficiency in in using sales software and tools.

How to apply:
To apply for this opportunity, please fill your application at:

https://aplikim.eppc.al

You will be contacted only if your CV will be qualified.