Tirane, ofrohet vend pune Kundenservice Inbound- Deutsch
- Tirane
- Tipi
-
- me orar te plote
- Fusha | Profili i punes
-
- Call Center Operator/e
- Gjuha
-
- gjermanisht
- Eksperienca
- me dhe pa eksperience
Customer Service Inbound - German
This position is the perfect opportunity for someone who is looking for inbound customer service experience in the technical/administrative/commercial area within the telecommunications industry.
WHAT WILL YOU CONTRIBUTE TO OUR TEAM?
Your passion for helping others will help you connect with customers and to get in touch with colleagues.
You actively listen to their concerns and solve their problems by providing excellent customer service (via phone, chat, email). You are responsible for the correct technical and administrative resolution of disruptions in the fixed network and/or mobile network (Internet/telephone). [/COLOR]
Examples of your work:
WHO ARE WE ?
With +280,000 employees worldwide, we specialize in providing exceptional customer service and driving digital transformation for some of the biggest and best companies in the global marketplace. The history of Concentrix began in 2004 with just over 20 employees. Since then, an incredible story of strategy, innovation and outstanding results has developed! The same principles that led to the founding of the company in 2004 are still the driving force behind our success today. Our company philosophy - our 3Vs: Visibility, Speed and Value - is still the guide for our daily business decisions. Every day, in more than 40 countries and 6 continents, our people deliver next-generation customer experiences and help companies build better customer relationships. In this way, thanks to our organization, we achieve.
This position is the perfect opportunity for someone who is looking for inbound customer service experience in the technical/administrative/commercial area within the telecommunications industry.
WHAT WILL YOU CONTRIBUTE TO OUR TEAM?
Your passion for helping others will help you connect with customers and to get in touch with colleagues.
You actively listen to their concerns and solve their problems by providing excellent customer service (via phone, chat, email). You are responsible for the correct technical and administrative resolution of disruptions in the fixed network and/or mobile network (Internet/telephone). [/COLOR]
Examples of your work:
- Testing: trunk line testing, troubleshooting;
- Assistance: guiding the customer in configuring the port and correctly installing the router;
- Management: guiding customers to correctly understand the invoice and, in case of problems, to solve them.
- Commercial: Catching upsell opportunities and directing them to the appropriate team.
- We are looking for reliable, customer-oriented employees who are enthusiastic about technology;
- Advanced knowledge of the German language;
- University degree (minimum requirement).
- Mastery of handling Windows and Office
- Availability for shift work (Mon-Sun) between 08:00 and 24:00
- An international work environment;
- E-learning platform with free courses and 24-hour access;
- company PC;
- initial training.
WHO ARE WE ?
With +280,000 employees worldwide, we specialize in providing exceptional customer service and driving digital transformation for some of the biggest and best companies in the global marketplace. The history of Concentrix began in 2004 with just over 20 employees. Since then, an incredible story of strategy, innovation and outstanding results has developed! The same principles that led to the founding of the company in 2004 are still the driving force behind our success today. Our company philosophy - our 3Vs: Visibility, Speed and Value - is still the guide for our daily business decisions. Every day, in more than 40 countries and 6 continents, our people deliver next-generation customer experiences and help companies build better customer relationships. In this way, thanks to our organization, we achieve.