[BANKA KOMBETARE TREGTARE (BKT)]

Tirane

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Menaxhim Biznesi

Description of Role:
The Product Management and Operations Department Specialist is responsible for assisting with product management tasks, engage in activities that support achieving Department’s business goals and assisting with operational tasks.

Responsibilities:

• To assist in identifying and securing strategic business partnerships to accelerate user acquisition and retention.
• To work closely with external agencies and internal teams to execute high-impact growth campaigns.
• To work closely and collaborate with Marketing agencies and other stakeholders as needed.
• To manage and optimize customer communication via email, push notification, in app messages and life cycle marketing strategies.
• To develop and execute data driven strategies to acquire and retain high value users.
• To assist in conducting market research, evaluating company’s position compared to competitors.
• To assist in drafting of proposals for new product features and pricing schema after thorough analysis
• To assist and contribute in drafting all regulations and procedures for Department tasks.
• To assist with operational activities assigned by the Management.
• To assist in drafting and designing processes in collaboration with the management team in order to streamline processes of operations in back office, customer service Center etc.
• To perform “customer service” and “back office” tasks at an optimum level and ensure giving optimum service to BKT Pay customers.
• To ensure that fraud cases are monitored and are reported timely to the appropriate structures.
• Etc.

Interested candidates are encouraged to apply by sending their CV at humanresources@bkt.com.al until 25.02.2025

All applications will be treated with the highest confidentiality. Only candidates that meet our criteria will be notified.