[Tirana International Airport]

Tirane

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Sherbim Klienti

Gjuha

1. anglisht

Eksperienca

vetem me eksperience

Tirana International Airport SHPK (“TIA”) is seeking for :

PASSENGER CUSTOMER SERVICE AGENT
(SEASONAL EMPLOYMENT)

who will report to the Terminal Supervisor of the company.

Main tasks and responsibilities of the position:
(for indicative purposes only. The responsibilities listed below can be subject of change upon recruitment)

• Responsible to perform the check-in process in compliance with TIA and airline standards;
• Responsible to check the passenger documentation (passport, residence permit, etc.) in compliance with the country of destination requirements;
• Responsible to weight the baggage and in case of excess weight address passenger to the airline;
• Perform gate and boarding processes;
• Accompany unaccompanied minors as per airline procedure;
• Responsible to perform check-in process for reduced mobility passengers and coordinate their transportation to the aircraft with FAU (First Aid Unit);
• Responsible to provide information and answer enquires on Information Desk (in the terminal and transit area).

Requirements of the position:

• Bachelor degree (preferred);
• Adept at Microsoft Office software;
• Ability to work effectively as part of a team;
• Very good communication and interpersonal skills;
• Upper intermediate level of English language;
• Ability to work under stress and respond to emergencies;
• Committed to providing a high standard of service;
• Available to work in 3 shifts.

To apply for the above mentioned position the applicants should complete the Application Form, which can be found in the following website: www.tirana-airport.com, and submit it together with a recent CV in the following address: jobs@tirana-airport.com, or to the reception of the Administration Building (Rinas).

Human Resources Department will contact only candidates selected from the documentation screening.