[Tirana International Airport]

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Profesioni | Fusha?

Gjuha

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Tirana International Airport SHPK (TIA) is seeking to hire a

FRONT DESK LOUNGE AGENT​

who will report to the Business Lounge Manager of the company.

Main tasks and responsibilities of the position:
(for indicative purposes only. The responsibilities listed below can be subject of change upon recruitment)

• Responsible for welcoming and acknowledging each and every passenger with a smile, eye contact, name (where possible for repeated passengers) and a friendly verbal greeting.
• Anticipate passengers’ service needs, including asking questions, concerns to resolve issues and build trust
• Answer enquiries regarding the flight, routine inquiries and providing general information to Business Lounge guests
• Thank passengers with genuine appreciation and provide a fond farewell
• Responsible for answering telephone calls, providing information and answering enquires over the phone
• Issue business lounge cards to customers and maintaining Business Lounge cash register
• Reconcile cash register at the end of the work shift
• Perform simple, routine, and repetitive administrative functions
• Responsible for keeping the Front Desk clean and neat
• Act and/or report immediately to housekeeping any cleanliness, disarray observed issues in the Front Desk area and overall BL area
• Responsible for handling guest complaint politely and within TIA standards. If necessary, delegate complaints to the Manager

Requirements of the position:

• Bachelor Degree preferred
• At least one year of working experience in related job responsibilities
• Available to work in shifts
• Adept at Microsoft Office software
• Ability to work effectively as part of a team
• Very good communication and interpersonal skills
• Upper intermediate level of English language
• Ability to work under stress and respond to emergencies
• Committed to providing a high standard of service

To apply for the above mentioned position the applicants should fulfill the Application Form, which can be found in the following website: www.tirana-airport.com, and submit it together with a recent CV to the following address: jobs@tirana-airport.com, or to the reception of the Administration Building (Rinas).

Closing date for application is 8 March 2020

Human Resources Department will contact only candidates selected from the documentation screening.
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