Support Engineer - IT Infrastructure Department
- Tirane
- Tipi
-
- me orar te plote
- Fusha | Profili i punes
-
- IT Adminsitrim Rrjeti
- Gjuha
-
- anglisht
- Eksperienca
- vetem me eksperience
Support Engineer - IT Infrastructure Department
Tasks
• Following up on pending requests made by the business units or end users.
• Responsible for installing, configuring and maintaining personal computers and peripheral devices to a consistent level.
• Install the operating systems with required patches/upgrades and Software as per regulation.
• Troubleshoot problems related to End User PC, including Client Software problems like Microsoft Office, Emails, archives, document files and also printer and peripherals access.
• Troubleshoot of printers and scanners problems and follow up their repair with the suppliers.
• Troubleshoot PC problems and follow up with their warranty.
• Support End Users in their software or hardware problems, and escalate the problem to a higher-level technician if that is the case.
• Recommend investments on new technologies/solutions to improve existing infrastructure.
• Effectively communicates relevant practice information to superiors.
• Work with project teams to help implement various Systems or hardware’s.
• Performs other duties given by the superiors.
Requirements
• Bachelor University diploma in one of following branches: Computer engineering, Informatics, Electronic Engineering, Computer Science.
• At least 1-year experience in IT Support.
• Good knowledge of English Language to follow the documents, prepare reports and presentations.
• Be honest, trustworthy and reliable.
Interested candidates are encouraged to apply to this link: https://cv.bkt.com.al/candidate/job_search# or in our website www.bkt.com.al until 14.02.2022.
Tasks
• Following up on pending requests made by the business units or end users.
• Responsible for installing, configuring and maintaining personal computers and peripheral devices to a consistent level.
• Install the operating systems with required patches/upgrades and Software as per regulation.
• Troubleshoot problems related to End User PC, including Client Software problems like Microsoft Office, Emails, archives, document files and also printer and peripherals access.
• Troubleshoot of printers and scanners problems and follow up their repair with the suppliers.
• Troubleshoot PC problems and follow up with their warranty.
• Support End Users in their software or hardware problems, and escalate the problem to a higher-level technician if that is the case.
• Recommend investments on new technologies/solutions to improve existing infrastructure.
• Effectively communicates relevant practice information to superiors.
• Work with project teams to help implement various Systems or hardware’s.
• Performs other duties given by the superiors.
Requirements
• Bachelor University diploma in one of following branches: Computer engineering, Informatics, Electronic Engineering, Computer Science.
• At least 1-year experience in IT Support.
• Good knowledge of English Language to follow the documents, prepare reports and presentations.
• Be honest, trustworthy and reliable.
Interested candidates are encouraged to apply to this link: https://cv.bkt.com.al/candidate/job_search# or in our website www.bkt.com.al until 14.02.2022.