[Commercey.co]

Shqiperi

Tipi

1. me orar te plote
2. remote | smartworking nga shtepia

Gjuha

1. anglisht

Eksperienca

vetem me eksperience

Full Remote Customer Support Specialist (English)​

COMMERCEY (http://commercey.co) is seeking a motivated and capable individual to join our fast-growing company in a dynamic, stimulating environment. This full-time role is for one of our projects, running from Monday to Friday, 9 AM to 6 PM.

This position goes beyond answering customer inquiries—you will act as a trusted advisor, proactively identifying opportunities to enhance support processes. Your expertise will shape the customer journey, contributing to the growth and success of our platform. This role requires advanced problem-solving skills, customer-focused insight, and the ability to translate technical information into actionable guidance for clients and team members.

You will receive comprehensive initial training and continuous support throughout your employment, covering our IT systems and providing a full understanding of our operations and specialization.

Key Responsibilities:

• Proactive Client Support: Handle and resolve a variety of customer inquiries (via email and helpdesk) with professionalism and empathy.
• Issue Escalation and Management: Act as the primary point of contact for escalated cases, coordinating with Product, Engineering, and Customer Experience teams for timely resolution.
• Process Improvement: Identify patterns in customer requests and recommend enhancements to streamline processes and improve resources.
• Reporting and Analysis: Track and analyze key support metrics, sharing insights to drive improvements in the customer experience.
• Knowledge Management: Maintain and expand support documentation, FAQs, and user guides for clients and internal teams.

Our primary objective is to empower candidates to develop their role-specific skills and foster long-term professional growth.

Essential Requirements:

• Advanced spoken and written English (B2/C1 level)
• Strong communication and collaboration skills
• Excellent telephone communication abilities
• Empathy, compassion, and cultural sensitivity
• Resilience and ability to multitask in a high-pressure environment
• Self-motivation and goal-oriented personality
• Ability to work remotely

Qualifications - Experience:

3–5 years in a customer support or client-facing role, ideally within a SaaS or digital learning environment, with a track record of handling complex support cases and escalations.


Why Join Us?

• A dynamic, supportive team environment
• Competitive salary
• Opportunities for professional development

How to Apply:
For more details, visit:
http://commercey.co | https://pmable.co

Availability for the role is required as soon as possible. Please send your application to hr@commercey.co or contact us at +355 68 80 00 815.