One Contact Macedonia

  • Remote E-Commerce Customer Support Representative

Tirane
Tipi
  1. remote | smartworking nga shtepia
Fusha | Profili i punes
  1. Sherbim Klienti
Gjuha
  1. anglisht
Eksperienca
We are looking for an experienced E-commerce Customer Support Representative whose English language skills are at a native level and is experienced in Phone/Email and Chat Support.
What We Need

  • We are seeking an Ecommerce Customer Support Representative with Advanced/Excellent English to work remotely
  • Key responsibilities will include:
    • Must have knowledge of Amazon or E-commerce, with an emphasis on customer service
    • With a background in handling Inbound/Outbound calls/emails/live chats
    • Excellent Communication Skills and Common Sense

What We’re Looking For
Time commitment
  • 40+ hours per week
  • Monday – Friday from 4:00 PM - 12:00 PM or 5 PM -1 AM
  • 100% focused on our business while working; no side jobs

  • Skills and Technical Knowledge
  • Advanced English Speaking and Writing skills
  • Ability to analyze reports and data from our various software programs
  • Very savvy with current computer technology
  • Can work independently while still meeting tight timelines
  • Strong problem solver who takes personal initiative to find creative solutions and identify new opportunities
  • “Big Picture” thinking – ability to see several moves ahead of the current position and anticipate issues before they become full-blown problem
  • Personality and Approach to Work
  • Incredibly organized and detailed
  • Outstanding communicator
  • VERY proactive thinker
  • Receptive to constructive criticism
  • Problem solver
​Technology and Communication

  • Communication – Slack and Email
  • Document Management – Google Docs & Microsoft Office
  • File Management – Google Docs and Dropbox
  • LiveChat
  • Salesforce

Apply Here: http://onecontact.com.mk/job/detail/remote-e-commerce-customer-support-representative
 
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