NetRetailers

  • ofrohet vend pune telework Claims and Returns Specialist

Tirane
Nr. Njesia - Zona me e afert?
Tipi
  1. remote | smartworking nga shtepia
Fusha | Profili i punes
  1. Menaxhim Biznesi
Gjuha
  1. anglisht
Eksperienca
vetem me eksperience
Claims and Returns Specialist
(Remote, US Based)​
The Company
We are a rapidly growing eCommerce retailer that specializes in luxury indoor and outdoor furniture, and home decor.
RESPONSIBILITES:
  • Liaising between Customers, Customer Service, Vendors, and Carriers for claim resolution
  • Collecting claim or return data from customers
  • Recording data in internal modules
  • Communicate and coordinate claim and return steps with vendors, carriers, and customers/customer service department
  • Generate replacement orders, either in full or in part, process customer refund requests
  • Ensure return of goods for disposal or resale
  • Additional duties and cross training opportunities as they arise
REQUIREMENTS:
  • 1-3 years of operations experience
  • Must work efficiently
  • High school diploma
  • Excellent interpersonal skills (communication, listening, verbal/written)
  • Proven ability to prioritize tasks with being micro-managed
  • Demonstrated problem solving skills, sound business decision maker, analytical, time management, attention to detail, organized, demonstrated communication skills and presentation skills.
PREFERRED SKILLS:
  • A proactive problem-solver and process-improver
  • Comfortable in building and maintaining relationships within and outside the company
  • Able to drive forward multiple priorities simultaneously
  • Proficient with MS Excel, to include medium level skills such as filtering and pivot tables
  • Maintain strong relationships with vendors, carriers, and team members
  • Bachelor's degree preferred
POSITION:
The position is remote:
  • 1 hour paid lunch
  • Pay range is between $6 and $9 USD
Details:
  • M-F 9:00AM - 5:00PM CST
  • Reports to Claims Supervisor
Must have stable internet connection and work laptop/desktop.

I can perform the essential functions and schedule for this position without accommodation.
New Employee Signature: ________________________
Date: ________________________

Email resume to: recruiting.erica@gmail.com
 


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