Night Shift Receptionist
- Gjiri Lalezit | Hamallaj
- Tipi
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- me orar te plote
- Fusha | Profili i punes
-
- Recepsionist/e
- Gjuha
-
- anglisht
- Eksperienca
- vetem me eksperience
NIGHT SHIFT RECEPTIONIST
Mission:
As a Night Shift Front Office Agent, you are the face of the hotel during nighttime hours, ensuring a smooth and secure guest experience. Your role is essential in maintaining high service standards, handling late check-ins and early check-outs, and supporting overnight operations. You contribute to the hotel’s success by delivering exceptional service, ensuring guest satisfaction, and maintaining operational continuity.
What You Will Do:
1. Guest Reception & Check-In/Out
-Welcome guests arriving late and assist with check-in procedures.
-Handle early morning check-outs efficiently and professionally.
2. Night Audit & Reporting
-Perform nightly audits of financial transactions and prepare reports for management.
-Ensure accuracy in billing and resolve discrepancies.
3. Guest Assistance & Problem Resolution
-Respond to guest inquiries and resolve issues promptly and empathetically.
-Provide information about hotel services and local attractions.
4. Security & Safety Monitoring
-Monitor security systems and ensure guest safety during night hours.
-Report any incidents or irregularities to the appropriate departments.
5. Coordination with Other Departments
-Communicate with housekeeping, maintenance, and management to ensure smooth operations.
-Prepare handover notes for the morning shift.
6. System & Reservation Management
-Update reservations and manage room allocations.
-Ensure all systems are functioning and ready for the next day’s operations.
What We Are Looking For:
· Previous experience in front office or customer service, preferably in hospitality.
· Strong communication and interpersonal skills.
· Ability to work independently and remain calm under pressure.
· Familiarity with hotel management systems (PMS) and basic accounting.
· Fluent in English; knowledge of Spanish and other languages is a plus.
· A proactive, detail-oriented, and service-driven mindset.
· Availability to work night shifts, weekends, and holidays.
All interested candidates are invited to send a complete CV with details of education and experience to the address hrmeliadurres@melia.com. Please note that only selected candidates will be contacted for an interview.
CEL: +355 68 906 2529