Melia Durres

  • Durres, ofroj vend pune Assistant Front Office Manager

Durres, ofroj vend pune Assistant Front Office Manager Durres, ofroj vend pune Assistant Front Office Manager
Durres
Tipi
  1. me orar te plote
Fusha | Profili i punes
  1. Hoteleri
Gjuha
  1. anglisht
Eksperienca
vetem me eksperience
🌟 Join Our Team! 🌟

We are excited to announce an opening for an Assistant Front Office Manager at Meliá Durrës! If you have a passion for hospitality and a knack for creating memorable guest experiences, we want to hear from you. Be part of a dynamic team in a stunning location. 🌊

Meliá Durrës is a luxurious hotel located in the beautiful coastal city of Durrës, offering guests an exceptional experience with its stunning views, modern amenities, and top-notch service. Our hotel is the perfect destination for both leisure and business travelers, providing a serene environment and a wide range of facilities.

Mission
The Assistant Front Office Manager at Meliá Durrës will support the Front Office Manager in developing and implementing the departmental strategy, committed to achieving excellence in customer satisfaction and optimizing the economic and human resources under their responsibility.

What You Will Do
  1. Ensure Front Office staff complete tasks to support service.
  2. Help the Front Office Manager assign tasks to team members.
  3. Follow all reception policies and procedures.
  4. Ensure cash handling and operations follow established policies.
  5. Communicate regularly with the Housekeeping Department.
  6. Keep staff updated on pricing, rates, special offers, and packages.
  7. Address and resolve guest complaints, exceeding guest expectations and needs.
  8. Handle receptionist tasks as needed, ensuring guests are checked in and out quickly and efficiently, including digital check-ins.
  9. Respond to customer inquiries politely and in a timely manner.
  10. Maintain accurate guest profiles with preferences.
  11. Promote upselling and hotel services to increase sales and revenue.
  12. Support achieving the department’s financial goals.
  13. Develop team members and trainees, and identify high-potential staff.
  14. Understand the Brand’s philosophy and ensure staff follow standards.
  15. Personalize guest experiences and exceed their expectations.
  16. Know the hotel’s services, facilities, and events, and make sure the team can promote them.

What We Are Looking For​

  • 3-5 years in a similar position within the hotel sector.
  • Strong organizational and communication skills.
  • Proficiency in English and Albanian; knowledge of a third language is a plus.
  • Familiarity with hotel management software, such as Opera or similar.
  • Advanced proficiency in the Microsoft Office Suite.
  • Skills in handling complaints and claims.
  • Effective communication and ability to manage teams and supervise.
  • Strong service-oriented attitude.
  • Organizational and planning skills.
  • Proactivity and innovation.
  • A university degree or higher education in Tourism, Hospitality, or a related field is preferred.
All interested individuals are invited to send a full CV with details of education and experiences at hrmeliadurres@melia.com.
Please be informed that only selected candidates will be contacted for an interview.

By sending via e-mail the CV to the mentioned address, the candidate accepts that Meliá Durrës Hotel will process the personal data provided in accordance with the law no. 9887, dated 10.03.2008 “On the protection of personal data”, as amended, and other secondary legislation in force
 


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