[Melia Durres]

Gjiri Lalezit | Hamallaj

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Hoteleri

Gjuha

1. anglisht

ASSISTANT FOOD & BEVERAGE MANAGER

SCOPE: HOTEL; REPORTS TO: FOOD & BEVERAGE MANAGER; DEPARTMENT: FOOD & BEVERAGE​

• MISSION: Ensures the profitability and efficient operation of the Food & Beverage department through strategic planning, service excellence, and team leadership, while delivering guest satisfaction aligned with brand standards, fostering innovation, and promoting sustainability and cross-departmental collaboration.

OPERATIONS

• Assist the F&B Manager in overseeing daily operations across all outlets (restaurants, bars, banqueting, events).
• Act as the link between F&B Manager, outlet managers, and staff.
• Report daily operations, guest feedback, and staff issues to the F&B Manager.
• Handle guest complaints, feedback, and service recovery in a professional manner.
• Ensure VIP guests and groups receive personalized service.
• Assist in monitoring revenues, expenses, and profit margins.
• Review daily sales reports, voids, and complimentary checks for accuracy.
• Support in preparing forecasts, budgets, and P&L reports.
• Make recommendations for process improvement and innovation
• Follow-up of comments on social media, Review pro, follow-up and production of action plans.
• Ensure consistency of service and the highest quality of procedures.
• Ensure all teams are aware of the procedures in the different outlets.
• Ensure presentation format and service following implementation standards.
• Analysis of the services (breakfast, restaurant covers, dinner, room service and events) planned weekly/fortnightly with the managers.
• Control of the beverage area, as well as the adaptation of the service based on customer requirements, maximising results.
• Periodic meetings with the services planned on the basis of upcoming events with the related departments (sales, kitchen, reception).
• Coordinate with kitchen and dining teams for upcoming events and do post-event reviews to address discrepancies and implement improvements.

REQUIREMENTS

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EDUCATION AND TRAINING:	University degree, preferably Tourism or Hospitality, or similar.
LANGUAGES:	Advanced English skills. Proficiency in additional languages is considered an asset.
SPECIFIC KNOWLEDGE:	Advanced command of the Office 365 package Knowledge of hotel and F&B operations. Ability to work in a team, service orientation, quality and professionalism, global and strategic vision and communication and influence as key competencies. Creativity and innovation. Knowledge of Health, Safety & Hygiene Standards
EXPERIENCE:	At least 2 years experience as Restaurant Manager or leading teams Previous experience in an international hotel chain is a strong asset.

All interested candidates are invited to send a complete CV with details of education and experience to the address hrmeliadurres@melia.com. Please note that only selected candidates will be contacted for an interview.
CEL: +355 68 906 2529