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Role Overview We are looking for a motivated and organized Team Leader / QA Specialist to manage daily operations, support team performance, and ensure high-quality service delivery in an AI-focused environment. The ideal candidate should have strong leadership, communication, and analytical...

Role Overview We are seeking a customer-focused Customer Support Coordinator (Front/Back Office) to manage conference and group enquiries while providing excellent support across voice and non-voice channels. The role involves handling client communications, responding to property and product...

Technical Support Specialist – Full-Time – On-Site We are looking for a dependable and technically capable Technical Support Specialist to join our team. In this full-time, on-site position, you will assist customers by troubleshooting technical problems and delivering a high-quality support...

Role Overview We are seeking a motivated and approachable Customer Service Representative to join our team in our Tirana office. In this role, you will primarily handle inbound phone calls, respond to customer inquiries, and ensure a positive and professional customer experience. Key...

Role Summary We are looking for a friendly and driven Customer Care Representative to join our team at our Tirana office. The position focuses on managing inbound phone calls, responding to customer questions, and delivering an excellent service experience Responsibilities: Answer incoming...

Job Description We are seeking a reliable and skilled Technical Support Specialist to become part of our team. This is a full-time, on-site position focused on supporting customers by resolving technical concerns and ensuring an excellent user experience. Key Duties: Identify, analyze, and...

Job Description: We are seeking a proactive Customer Support Specialist to join our team in Tirana. In this role, you will be responsible for answering incoming calls, assisting customers with their inquiries, and ensuring every client enjoys a positive experience. Main Responsibilities...

Job Summary We are seeking an experienced and customer-focused Travel Agent with a strong background in the travel industry and advanced proficiency in SABRE. The ideal candidate will handle travel arrangements, provide expert travel advice, and offer exceptional customer service while operating...

Job Purpose: The Senior Manager is responsible for developing, implementing, and overseeing operational strategies aligned with the organization’s goals and objectives. This role focuses on driving efficiency, optimizing processes, managing resources, and fostering a high-performance culture...

Job Description We are looking for a full-time, on-site Customer Service Representative to join our team in Tirana, Albania. As a Customer Service Representative, your main responsibilities will include handling inbound calls, addressing customer inquiries, and ensuring a positive customer...

Overview: We’re expanding our AI training program to support 16 languages, including German and Italian. As a AI JSON Data Specialist (German or Italian), your main focus will be working with JSON files to test, train, and fine-tune AI agent responses. You’ll simulate real-world tasks and ensure...

Role Overview We are expanding our LLM Trainer program from English-only to support 16 global languages/locales, including German and Italian. As a Multilingual LLM Trainer, you will help train and validate AI agent responses in your native language by simulating real-world user interactions...

Job Description We are looking for a full-time, on-site Dutch and Polish Reservation Employee to join our team in Tirana, Albania. This role will ensure smooth communication for all incoming telephone and written inquiries to achieve maximum guest satisfaction. As a Reservation Employe actively...

We are currently looking for a dedicated and professional Technical Support Technician to join our team. This full-time position involves assisting customers with technical issues and troubleshooting to ensure a smooth and positive experience. Main Responsibilities: Efficiently diagnose and...

Job Title: Audio-Visual Translation Specialist - Data Annotation Location: Tirana Job Type: Full-time Job Description: As a Audio-Visual Translation Specialist (Italian-English), you will work behind the scenes to support AI and machine learning projects by translating various data sets. Your...

Job Title: Back Office Specialist – Data Annotation Location: Tirana Job Type: Full-time Job Description: As a Back Office Specialist (Italian-English), you will work behind the scenes to support AI and machine learning projects by translating various data sets. Your role will be essential in...

Job Title: Team Leader – Italian/English (New Project Initiative) Location: Tirana Job Type: Full-time About the Role: We are seeking a proactive and results-driven Team Leader to spearhead a new project within Fusion BPO Services Albania. This role requires a highly motivated individual with...

Job Title: Customer Support Representative Location: Tirana Job Type: Full-time & Part-time Job Description: As a Customer Support Representative (German Speaker), you will be responsible for providing exceptional support to our German-speaking customers. You will handle inquiries, resolve...

We are currently seeking a highly skilled and professional Technical Support Professional to join our team. This is a full-time role focused on assisting customers with technical challenges, offering troubleshooting assistance, and ensuring a smooth, positive experience. Key Responsibilities...

We are currently seeking a dedicated and professional Technical Support Specialist to join our team. This full-time role involves providing technical assistance and troubleshooting to our customers, ensuring a seamless and positive experience. Key Responsibilities: Diagnose and resolve...

Job Description We are looking for a full-time, on-site Online Receptionist to join our team in Tirana, Albania. As an Online Receptionist, your main responsibilities will include handling inbound calls, addressing customer inquiries, and ensuring a positive customer experience. Key...

Job Title: Customer Support Representative (German Speaker) – 3-Month Contract Location: Tirana Job Type: Full-time, Temporary (3-month contract) Job Description: As a Customer Support Representative (German Speaker) on a 3-month contract, you will be responsible for providing exceptional...

We are seeking a dedicated and detail-oriented individual to join our team as a Part-Time Quality Assurance Specialist and Agent. In this role, you will be responsible for ensuring the quality and adherence to standards across our operations. Qualifications: Quality Control, Quality...

Company Description Fusion BPO Services is a leading provider of Business Process Management & Global customer experience management solutions. With a global workforce of 14,000+ professionals from diversified educational & ethnic backgrounds, we offer omnichannel consumer engagements in 40+...

We are looking for 𝐈𝐓 𝐇𝐞𝐥𝐩𝐝𝐞𝐬𝐤 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝙅𝙤𝙗 𝙊𝙗𝙟𝙚𝙘𝙩𝙞𝙫𝙚: Responsible for the operation and maintenance of the company’s internal network infrastructure, servers (incl. e-mail), telephony, and network security systems, on-site and remotely. Working hours: 8-hour shifts, 5 days a Week Excellent...

With 34 years of experience serving 250+ clients across all industries, Fusion BPO Services Group delivers world-class call center, outsourcing and customer care services from 14 global centers & 28 Locations in USA, Canada, El Salvador, Philippines, Jamaica, Albania, UK, India, Morocco &...

We are looking for Customer Service Support in English Up to 375 ALL/ net per hour Working hours: 8-hour shifts, 5 days a Week (Monday-Sunday) Excellent spoken English Experience in the Travel and Hospitality industry Apply Now by sending your CV via: Email...

Are you a tech-savvy problem-solver with a passion for providing outstanding customer service? We are seeking a talented Technical Support Representative to join our team! As a key member of our dynamic organization, you'll have the opportunity to assist users with their technical issues...

With 34 years of experience serving 250+ clients across all industries, Fusion BPO Services Group delivers world-class call center, outsourcing and customer care services from 14 global centers & 28 Locations in USA, Canada, El Salvador, Philippines, Jamaica, Albania, UK, India, Morocco &...

We are looking for Customer Service Support in English. 320 ALL net per hour Working hours: 12/7 ( working 5 days a week on shifts, in rotation) Training starts ASAP Experience as a Client Service Representative Excellent spoken and written English (Level B2- C1) Excellent communication and...