[Green Coast Hotel]

Vlore

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Hoteleri
2. Recepsionist/e

Gjuha

1. anglisht

Eksperienca

vetem me eksperience

Seasonal Receptionist – MGallery Hotel (April – September)

The Seasonal Receptionist at MGallery Hotel is responsible for providing exceptional guest service, managing check-ins and check-outs, and ensuring smooth front desk operations during the peak season (April to September). This role plays a key part in creating a welcoming and efficient experience for all guests during the busy season.

Main Responsibilities and Duties​

1. Greet and welcome guests upon arrival, ensuring a warm and professional first impression.
2. Handle guest inquiries and provide accurate information about hotel services, facilities, and local attractions.
3. Manage reservations and bookings accurately and efficiently.
4. Process check-ins and check-outs in a timely manner.
5. Resolve guest complaints and issues promptly and professionally to ensure satisfaction.
6. Maintain cleanliness and organization at the front desk and lobby area.
7. Assist in administrative tasks such as answering phone calls, responding to emails, and handling payments.
8. Collaborate with other hotel departments to ensure smooth hotel operations and guest satisfaction.
9. Follow all hotel policies and procedures to ensure a safe and secure environment for guests and staff.

Required Qualifications​

• High school diploma or equivalent.
• Previous experience in customer service, preferably in a hotel or hospitality environment.
• Proficiency in computer systems and hotel management software.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.

Main Competencies​

• Customer focus
• Attention to detail
• Problem-solving skills
• Teamwork and collaboration
• Adaptability to changing situations, especially in a high-season environment

Cel. : 0694017125