[Green Coast Hotel]

Vlore

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Hoteleri

Gjuha

1. anglisht

Eksperienca

vetem me eksperience

Seasonal Concierge – MGallery Hotel (April – September)

The Seasonal Concierge at MGallery Hotel is responsible for providing personalized guest service during the peak season (April to September), assisting guests with requests related to transportation, tours, restaurant reservations, entertainment, and other special needs. The role requires excellent communication skills, knowledge of the local area, and the ability to anticipate and exceed guest expectations. As a Seasonal Concierge, you will act as an ambassador for the hotel, helping guests create memorable experiences during their stay.

Main Responsibilities and Duties​

1. Provide personalized concierge services, assisting guests with requests such as arranging transportation, booking tours, and offering local recommendations to ensure a comfortable and enjoyable stay.
2. Assist with restaurant reservations, event tickets, guided tours, and spa or recreational appointments according to guest preferences.
3. Offer up-to-date knowledge of local attractions, dining, shopping, cultural experiences, and events to provide unique recommendations tailored to each guest.
4. Provide high-level service to VIP guests, ensuring their specific requests and preferences are anticipated and fulfilled.
5. Maintain effective communication with other hotel departments (Front Desk, Housekeeping, Food & Beverage) to coordinate guest services seamlessly.
6. Address guest issues, complaints, or special requests promptly and professionally to ensure guest satisfaction.
7. Manage the concierge desk, keeping it organized, logging all requests accurately, and maintaining reports of guest inquiries and services provided.
8. Maintain guest privacy and confidentiality at all times.
9. Stay alert to any security or safety concerns and notify appropriate personnel as needed.
10. Work closely with other departments, especially the Front Desk, to ensure smooth operations and exceptional guest experiences during the seasonal period.

Required Qualifications​

• Previous experience as a concierge, in guest services, or in a customer-focused hospitality role is preferred.
• High school diploma or equivalent; additional hospitality training or certification is a plus.
• Knowledge of hotel management software (e.g., Opera, Micros) and basic office software.
• Fluency in English; proficiency in additional languages is an advantage.

Main Competencies​

• Excellent interpersonal skills and guest-focused attitude.
• Strong communication skills (verbal and written).
• Ability to multitask and handle multiple guest requests during a busy season.
• Dedication to delivering high-level, personalized service, anticipating guest needs.
• Knowledge of local attractions, dining, transportation, and cultural offerings.
• Resourceful and creative in solving guest problems or fulfilling special requests.
• Strong organizational skills to track guest requests, bookings, and concierge services efficiently.
• Keen attention to detail to ensure flawless guest interactions.
• Professional appearance and demeanor, upholding the reputation of the hotel

Cel. : 0694017125