[One Albania]

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Telemarketing Outbound Specialist

PURPOSE OF THE POSITION: To make customers aware of a product or service, generating leads or opportunities, canvassing established customers, providing information, and selling products or services to new or existing customers.

Main Tasks:

• Achieve sales targets pre-determined by management;
• To cross check the list provided on daily basis with e-Pos system & converting leads into sales;
• A strong belief that they have something that is of benefit to whoever they are calling;
• Informing politely and correctly the customers through outbound calls about the purpose of the campaigns;
• Following up customers’ requests with relevant departments;
• Consistency with calling hours. This is to ensure that momentum is built with calls and planned call-backs;
• Making courtesy calls to ask if customers were satisfied with the service they received;
• Forward customer requests/ complains/ problems through Siebel SR to appropriate unit;
• Interact with the post via mail in order to assure that doc. is delivered to the customer or need others follow up;
• Track reports for different daily activities;
• Completed other assigned duties;
• Ability and confidence to converse with coordinator/key decision makers without worry.

Education: University degree.

Experience and Qualifications: Previous experience in Call Center, Sales, area is preferable.

Skills:

• Excellent Communication & Negotiation Skills Confidentiality.
• Basic Computer Programs knowledge.
• Very Good knowledge in English language.

Interested candidates should apply by sending an email at: Job Detail | One Albania

Deadline for the application is April 30th, 2025.

We will be glad to interview all candidates selected from the CV screening.

HR GROUP