[Fusion BPO Services]

Tirane

Nr. Njesia - Zona me e afert?

2 Piramida | ETC | TVSH | Stadiumi

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Call Center Operator/e

Gjuha

1. anglisht

Eksperienca

vetem me eksperience

Lead and manage a team of technical support representatives to deliver exceptional customer support. Ensure efficient issue resolution, foster a positive team culture, and improve support processes for customer satisfaction.

Responsibilities:

Manage and develop a team of technical support representatives.
Foster teamwork, engagement, and motivation.
Set clear goals, monitor progress, and provide feedback.
Resolve customer inquiries and technical issues promptly.
Monitor service quality and identify improvement opportunities.
Collaborate with other teams for complex issue resolution.
Analyze team metrics and prepare performance reports.
Identify training needs and coordinate programs for skill enhancement.

Requirements:

Bachelor's degree in a relevant field or equivalent experience.
1+ years of technical support experience.
1+ years of Team Lead experience.
Excellent communication and interpersonal skills.

Join our team as a Technical Support Team Leader and make a difference in customer satisfaction and team performance. Apply now at Albania.Hiring@fusionbposervices.com