[Fusion BPO Services]

Tirane

Tipi

1. me orar te plote

Fusha | Profili i punes

1. IT | TIK | Informatike Ekonomike

Gjuha

1. anglisht

Eksperienca

vetem me eksperience

We are seeking a dedicated and detail-oriented individual to join our team as a Part-Time Quality Assurance Specialist and Agent.
In this role, you will be responsible for ensuring the quality and adherence to standards across our operations.


Qualifications:

• Quality Control, Quality Assurance and Quality Management Skills
• Quality Auditing Skills
• Excellent Attention to details
• Strong Analytical and problem-solving skills
• Fluency in English
• Ability to analyze and interpret data.
• Strong problem-solving skills to address quality issues and implement effective solutions.
• Excellent verbal and written communication skills to document findings and communicate with team members and stakeholders.
• Ability to work well in a team-oriented environment.

Responsibilities

• Establishing quality benchmarks and standards based on industry norms, regulatory requirements, and customer expectations. Developing and implementing QA processes and procedures.
• Participating in reviews to ensure adherence to standards and identify potential issues early.
• Presenting the quality targets and KPI on weekly/monthly calls with the clients.
• Conducting regular audits of processes and procedures to ensure compliance with QA standards and continuous improvement.
• Gathering and analyzing quality metrics to identify trends and areas for improvement.
• Maintaining detailed documentation to demonstrate compliance during audits and reviews.
• Identifying potential risks to product quality and implementing strategies to mitigate them.

Benefits:

• Offering work-life balance.
• Opportunity for growth and development in a dynamic and supportive work environment.
• Competitive compensation package.

Cel. : +355 69 8616908