Tirane, ofroj vend pune IN & VAS Support Engineer
- Tipi
-
- me orar te plote
- Fusha | Profili i punes
-
- Profesioni | Fusha?
- Gjuha
-
- Gjuha?
- Eksperienca
- vetem me eksperience
IN & VAS Support Engineer
Job purpose: To provide the support to Intellegent Network & VAS platforms on both functionality and application level, in accordance with company policies & procedures, contractual obligations, legislation and other client requirements. Also to ensure the use of best practices and continuous improvement in all areas of service/delivery at a minimum cost contributing to company profitability.
Main job accountabilities
The interested candidates are invited to apply at [COLOR=#0000ff]humanresources.al@vodafone.com[/COLOR] , specifying the position they are applying for, until December 31st, 2010.
Job purpose: To provide the support to Intellegent Network & VAS platforms on both functionality and application level, in accordance with company policies & procedures, contractual obligations, legislation and other client requirements. Also to ensure the use of best practices and continuous improvement in all areas of service/delivery at a minimum cost contributing to company profitability.
Main job accountabilities
- Assist and take responsibility for the day to day activities that arise from within the support group and from MTX’s and Technology department.
- Provide technical guidance and troubleshooting support to other staff.
- Generate and handle trouble reports with the equipment supplier.
- Investigate the problems escalated from other organisational units, find out solution to eliminate the faults and necessary escalate them to the supplier. Give first priority to customer experiencing problem
- Assist in Network Crisis Handling, take necessary actions and escalate appropriately.
- Monitor the network operating performance systems/indicators in order to detect possible problems on the network, and implement improvements in processes or corrective measures
- Perform and monitor the implementation of system enhancements and reconfigurations and the implementation of software upgrades.
- Ensure and control the execution of daily check and routine administration activities and Control and administer where necessary documentation and central library.
- To participate and actively contribute in Corporate Projects in line with Company requirements.
- Assist in Design and Development of s/w tools to improve systems monitoring.
- Assist in the evaluation as well as the introduction of new Systems, Functionality and Services into the network.
- Organize workshop/training with MTX Engineer to describe the basic functionality of the systems, alarm interpretation/escalation and alarm correlation with service affecting
- At least the BSc Degree in Telecommunication/Computer Engineering or similar
- Preferably 1 year engineering experience with wireless product
- Degree in Telecommunication, Computer Engineering, Informatics or similar
- An excellent command of written and spoken English is essential
- Knowledge of recent technological developments
- Ability to work in the following systems:
- UNIX / Linux /system administration (HP-UX, Solaris, redhat)
- Knowledge and experience in the following protocols and environments will be highly appreciated:
- Telecom networks incl. GSM, GPRS etc. and relevant SS7 protocols i.e. MAP, INAP, and CAMEL etc.
- Programming in C/C++ / Java / SQL
- Database administration (Oracle, mySQL etc.)
- Be compliant with information security requirements
- Be sensitive on environmental issues
- Team working
- Business Understanding
- Good knowledge of the area
- Be customer oriented
- Be conscious of company’s assets and financial issues
The interested candidates are invited to apply at [COLOR=#0000ff]humanresources.al@vodafone.com[/COLOR] , specifying the position they are applying for, until December 31st, 2010.