Albtelecom

  • Tirane, ofroj vend pune HEAD OF CUSTOMER SERVICE DEPARTMENT

Tirane
Tipi
  1. me orar te plote
Fusha | Profili i punes
  1. Sherbim Klienti
Gjuha
Our Company is looking for energetic, high potential, self-motivated and high-integrity individuals to join our team.
You are invited to apply for the following position:
​

Head of Customer Service Department

Role

Plan, co-ordinate and control the activities of the customer service team (call center, subscription, vetting etc) to maintain and enhance customer relationships and meet organizational and operational objectives.

Duties

  • Develop and implement customer service procedures
  • Identify and implement strategies to improve quality of customer care and service while increasing customer retention, handling customers’ complaints etc
  • Ensure the necessary resources and tools are available for quality customer service delivery

Skills

  • Excellent management, communication and organizing skills
  • Excellent knowledge of Microsoft Office package
  • Excellent knowledge of English (written and spoken)
  • Excellent analytical skills
  • In-depth knowledge of customer service principles and practices and customer experience as well
  • Very good knowledge of CRM system
  • Able and willing to work in team

Experience

  • At least 5 years of previous job experience in Customer Service managerial position

Education

  • University Degree

Interested candidates should apply through sending the cv at irida.bonati@albtelecom.al

Deadline of application is August 1[SUP]st[/SUP] 2016.

We will be glad to interview all candidates selected from the CV screening


HUMAN RESOURCES DEPARTMENT
 


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