[Property Management]

Tirane

Nr. Njesia - Zona me e afert?

5 Liqeni thate | Kopshti Botanik

Tipi

1. me orar te plote
2. turni II

Fusha | Profili i punes

1. Agjent shitje | Menaxhim shitje
2. Sherbim Klienti

Gjuha

1. anglisht

Eksperienca

vetem me eksperience

Job Overview:

Qterra Property Management is growing, and we are looking for a dedicated and customer-focused Customer Care Specialist to join our team. In this role, you will be the first point of contact for landlords and tenants, ensuring a smooth and positive experience with our services. You will handle inquiries, resolve issues, and provide timely support while maintaining a high level of professionalism. If you enjoy helping people, solving problems, and creating great client experiences, this is an excellent opportunity to grow your career.
Key Responsibilities:

• Serve as the primary point of contact for landlords and tenants
• Respond promptly to inquiries via phone, email, and messaging platforms
• Provide clear, accurate, and helpful information regarding services and requests
• Handle and resolve client concerns in a professional and timely manner
• Coordinate with internal teams to ensure efficient issue resolution
• Follow up with clients to ensure satisfaction and service quality
• Maintain accurate records of all interactions in the CRM system
• Ensure all communication is clear, consistent, and client-focused
• Build strong, long-term relationships through excellent customer service

Qualifications:

• Experience in customer service or support roles preferred
• Strong communication and interpersonal skills
• Friendly, patient, and solution-oriented mindset
• Excellent organizational and multitasking abilities
• Ability to remain calm and professional under pressure
• Attention to detail and strong problem-solving skills
• Comfortable using CRM systems and basic office tools

Compensation & Benefits:

• Base salary (700 €)+ commission structure
• High earning potential based on performance
• Clear opportunities for career growth within a fast-growing company
• Ongoing training and professional development
• Supportive and dynamic team environment

Working Hours:

Monday to Friday (Full Time)

Ready to grow with us?

Send your CV today!

Call or WhatsApp: 0699193782
Email: swalsh@qterrapm.com