[Shortcut]

Would you like to work in a comfortable and joyful environment?
Do you want to be part of a Canadian company with operating offices in Albania?


Shortcut.al is looking for Customer Service Representatives!

Customer Service Representative
Roles & Responsibilities
We are hiring a Customer Service Representative to represent our elite clients and deliver personalized customer experiences. The Customer Service Representative receives comprehensive training to ensure success in customer acquisition, retention, and support. Our growing firm operating in Canadian Market offers the opportunity to grow professionally, enhance knowledge, and become an integral part of a genuine team of professionals.
Role Objectives:

• Garner knowledge of our clients’ products and services
• Conduct accurate and compelling services presentations
• Establish rapport with customers and understand their needs
• Display a solutions oriented mentality to resolve inquiries
• Collaborate with colleagues to enhance customer interactions
• Observe, monitor, and record customer insights
• Assist with lead generation and business development efforts

Requirements:

• 1 - 3 years of experience in a customer facing role
• Prior experience in a team environment (professional/academic/athletic)
• Participation in community service activities and/or philanthropic events
• Affable with a team oriented mindset
• Effortless ability to build relationships
• Strong communication skills both written and verbal English. Bilingual (French) is a big plus.
• Punctual and reliable with strong self-discipline
• Must be available to work 40 hours a week in three shifts 24/7 as required

Advantages:

• Paid training
• Vast network of cohorts to share ideas, strategies, and suggestions with
• Very competitive salaries
• Canadian work experience

Two to three weeks training will be provided 6 hours a day Monday-Friday.


Please apply by sending an email at : recruit@shortcut.al