[One Albania]

Tirane

Nr. Njesia - Zona me e afert?

7 SQ21 | Parku | Globe

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Sherbim Klienti

Gjuha

1. anglisht

Get this opportunity!

Be that ONE!

Customer Complaints Specialist

Purpose of Position: Provide excellent customer support, by handling and resolving complaints in compliance with customer agreements,
products T&C and company objective for a best quality of service.

Main Tasks:

1. Effectively and accurately investigate complaints & requests within set timescales.
2. Ensure all complaints & requests logs are registered & are kept updated with all required information and actions taken.
3. Strictly monitor the KPIs set for customer issue resolution and address any obstacles.
4. Provide reports as appropriate both to internal and external usage Make outbound calls to inform the customer and preparing needed written responses.
5. Report to direct superior any problems and look after for a valid and on time solution.
6. Assist the direct superior in any related request.
7. Forward customer requests/ complains/ problems through SR.
8. Interact with technical division through SR for solving customer's technical problems.
9. Other Duties as per job responsibilities.

Education: University Degree.
Experience: At least 1(one) year of related experience.
Skills:

• Very good knowledge of Microsoft Office Package.
• Very good knowledge of ONE fix and mobile services, offers.
• Very good Excellent analytical and problem-solving skills.
• Able to work with minimal supervision.
• Demonstrable accuracy skills.
• Ability to take communication and formal writing skills.
• Very good knowledge of English language.
• Ability to multi-task, prioritize and meet deadlines, initiatives.
• Confidentiality.
• Team spirit.

Interested candidates should apply through: Jobs.one.al

Deadline for the application is October 2[SUP]nd[/SUP] 2023.

We will be glad to interview all candidates selected from the CV screening.

HR GROUP