[ep & partners consultancy sh.p.k]

Tirane

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Sherbim Klienti

Gjuha

1. anglisht

Eksperienca

vetem me eksperience

EPPC Albania on behalf of its client, an international company, leader in the production of construction materials, is currently recruiting a Customer Care Specialist.

Major responsabilities:

• Process, review, and send customer invoices ensuring accuracy;
• Issue approved credits, rebills, and debit memos;
• Manage order acknowledgment process sending to customers;
• Monitor Customer Claims; forward emails, process sales leads, and respond to messages accordingly;
• Manage customer service providing customers with requested information or reassigning the sales lead to the appropriate individual;
• Administer monthly metrics reports in various systems and distribute timely;
• Provide back-up support to CS colleagues and manager as needed.

Requirements for this position are:

• College/University, preferable Faculty of Economic;
• Minimum of 3 years’ customer service experience required;
• Strong organizational, prioritization, and time management skills;
• Effective communicator via email, verbal, and in presentation of information;
• Ability to multi-task, prioritize and manage time effectively in a fast-paced, changing environment with minimal supervision;
• Excellent computer skills required: Microsoft Office 365, ERP system, NAVISION experience is a plus.

How to apply

To apply for this opportunity, please fill your application at:

https://aplikim.eppc.al

You will be contacted by eppc only if your CV & support documents will be qualified by our recruitment team.