Tirane, ofroj vend pune Cisco Voip Engineer
- Tirane
- Tipi
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- me orar te plote
- Fusha | Profili i punes
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- Informatike | Programim
- Gjuha
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- anglisht
- Eksperienca
- vetem me eksperience
We, Lufthansa Industry Solutions- Albania, are growing continuously and therefore looking for Cisco Voip Engineer (m/f). Preferred CUCM (Cisco Unified Communication Manager) knowledge.
Candidate should be able to prioritize and manage projects from design through implementation, testing and documentation. Position requires a minimum of 1-3 years of hands-on expertise on Enterprise business communication systems, solutions and technologies.
Responsibilities
Requirements, skills and experience
Please send your CV noting the position you are applying for at: hr@amdtia.com, no later than August 15, 2019.
Only shortlisted candidates will be called for an interview.
Candidate should be able to prioritize and manage projects from design through implementation, testing and documentation. Position requires a minimum of 1-3 years of hands-on expertise on Enterprise business communication systems, solutions and technologies.
Responsibilities
- Responsible for Implementation, Integration and technical support of Cisco Unified Communications Manager (CUCM) and/or similar platforms.
- Strong knowledge of Cisco voice network hardware and software, voice network infrastructure, voice topologies and protocols.
- Responding to monitoring alerts to identify and take appropriate action to avoid service impact.
- Work collaboratively with other team members.
- Troubleshooting issues with CUCM, voice recording system, and gathering to vendors.
- Overall knowledge of CTI systems and all supplementary voice services such as: Voicemail, IVR, Call Forwarding, Call barring, others.
- Ensuring incidents, service requests and maintenance tasks are managed within customer SLA’s
- Diagnosing and resolving software, hardware and usage issues.
- Responding to monitoring alerts to identify and take appropriate action to avoid service impact
- 2nd and 3rd level support of existing systems.
Requirements, skills and experience
- Bachelor’s degree in Engineering, Computer Science or equivalent
- Knowledge of networks (architecture, routing, switching, firewall), system documentation.
- Very good communication behavior as well as high service and customer orientation
- Experience setting up and maintaining Cisco Unified Call Manager (CUCM) including strong troubleshooting, analytical, and problem solving skills
- Cisco Collaboration certification (CCNA Collaboration)
- Very good English skills, German skills preferred.
- Willingness to travel
Please send your CV noting the position you are applying for at: hr@amdtia.com, no later than August 15, 2019.
Only shortlisted candidates will be called for an interview.