Tirane, ofroj vend pune Application Support Specialist
- Tirane
- Nr. Njesia - Zona me e afert?
- 7 Rr. e Kavajes | 21 Dhjetori
- Tipi
-
- me orar te plote
- Fusha | Profili i punes
-
- Informatike | Programim
- Gjuha
-
- anglisht
- Eksperienca
- vetem me eksperience
Application Support Specialist
We are looking for an Application administrator to be responsible for the implementation, configuration, and maintenance of software within our company. You will be part of the IT team. The main tools you will be managing are our ticketing system (Freshdesk), our management system (Monday), our communication system (Slack) and more.
Roles and responsibilities:
The position is responsible for the overall integration, configuration, and operation of several systems (such as Monday, Freshdesk, Slack, Integromat/Make), as well as their continuous improvement for all user groups.
Assist with implementation of new systems as needed to support evolving processes and critically evaluate our use of systems with a view to improve global efficiency.
Monitoring and updating configuration of tools and systems according to changes in business needs
Work with our development team to create integrations between applications
Investigate any bugs or issues with any of the systems that are being used
Work with business owners to understand system needs and requirements
Communicate with vendors supports for any improvements/ bugs resolution
Maintain system documentation
Interact with users and evaluate vendor products
Provides advice and training to end-users
Troubleshoot and resolve any reported problems
Enable best practices
Process automation
Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
Requirements:
1-3 years experience in software implementation and configuration with proven ability to create codeless integration between applications and system automations.
Knowledge of Implementing Integration projects .
Hands on experience in process automation, best practice approach, technology efficiency, and effectiveness.
Understand the workflow and process requirements of complex application systems.
Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering applications.
Ability to effectively interface with technical and nontechnical staff at all organizational levels.
Self-motivated, able to work independently, and takes initiative.
Ability to multitask in a fast-paced environment.
Outstanding attention to detail with superior time and project management skills.
Ability to learn new content areas and new skills quickly and well required.
Professional attitude and work habits.
Understands business functions related to the application.
Ability to work through ambiguous work situations.
Excellent communication skills.
Detail-oriented.
Fluent in English.
Strong team player that enjoys teamwork and taking on new challenges in this dynamic environment.
Good knowledge of excel / Google sheet - big advantage
Experience with Integromat, Zapier, Monday - advantage.
Apply now: info@altoparlant.us
We are looking for an Application administrator to be responsible for the implementation, configuration, and maintenance of software within our company. You will be part of the IT team. The main tools you will be managing are our ticketing system (Freshdesk), our management system (Monday), our communication system (Slack) and more.
Roles and responsibilities:
The position is responsible for the overall integration, configuration, and operation of several systems (such as Monday, Freshdesk, Slack, Integromat/Make), as well as their continuous improvement for all user groups.
Assist with implementation of new systems as needed to support evolving processes and critically evaluate our use of systems with a view to improve global efficiency.
Monitoring and updating configuration of tools and systems according to changes in business needs
Work with our development team to create integrations between applications
Investigate any bugs or issues with any of the systems that are being used
Work with business owners to understand system needs and requirements
Communicate with vendors supports for any improvements/ bugs resolution
Maintain system documentation
Interact with users and evaluate vendor products
Provides advice and training to end-users
Troubleshoot and resolve any reported problems
Enable best practices
Process automation
Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
Requirements:
1-3 years experience in software implementation and configuration with proven ability to create codeless integration between applications and system automations.
Knowledge of Implementing Integration projects .
Hands on experience in process automation, best practice approach, technology efficiency, and effectiveness.
Understand the workflow and process requirements of complex application systems.
Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering applications.
Ability to effectively interface with technical and nontechnical staff at all organizational levels.
Self-motivated, able to work independently, and takes initiative.
Ability to multitask in a fast-paced environment.
Outstanding attention to detail with superior time and project management skills.
Ability to learn new content areas and new skills quickly and well required.
Professional attitude and work habits.
Understands business functions related to the application.
Ability to work through ambiguous work situations.
Excellent communication skills.
Detail-oriented.
Fluent in English.
Strong team player that enjoys teamwork and taking on new challenges in this dynamic environment.
Good knowledge of excel / Google sheet - big advantage
Experience with Integromat, Zapier, Monday - advantage.
Apply now: info@altoparlant.us