[ep & partners consultancy sh.p.k]

Tirane

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Menaxhim Biznesi

Gjuha

1. anglisht

EPPC Albania on behalf of its client, is currently recruiting a TeleSales Manager.

Major responsibilities:

• Being a liaison between commercial and customer experience departments;
• Meeting with commercial and customer experience managers to discuss telesales strategies;
• Manage a centralized team of telesales, to target specific customer pools with specific scripts and incentives;
• Training telesales staff;
• Writing sales scripts and customer answer sheets;
• Implementing sales strategies;
• Providing instant feedback for the data provided;
• Monitoring the performance of the sales team;
• Setting weekly and monthly sales targets;
• Handling escalated customer complaints;
• Compiling and presenting sales reports.

Requirements for this position are:

• Bachelor’s degree in marketing, human services or similar field;
• Previous experience working as a telesales manager;
• Experience in telesales preferred;
• Strong managerial and sales skills;
• Ability to multitask;
• Good verbal and written communication skills;
• Ability to work well under pressure;
• Ability to write and present reports;
• Strong organizational skills.

How to apply:
To apply for this opportunity, please fill your application at:

https://aplikim.eppc.al

You will be contacted only if your CV will be qualified.