[Vodafone Albania Sh.A.]

Role purpose: To lead, direct, monitor and develop telesales agents to make sales and earn high satisfaction from customers; obtain excellent records in call quality and sales delivery.

Key accountabilities and decision ownership:

• Be inspiring leader, energized to motivate team members to abide by company’s goals
• Problem handling and solving ability
• Flexible and proactive
• Ability to target and create and action plan.
• Provide constant feedback to the team members, stakeholders and management.
• Interact closely with other team members in the course of work to ensure that everyone is carried along and updated on work progress in order to achieve maximum results
• Maintain healthy group dynamics
• Recognize and celebrate team and team member accomplishments and exceptional performance
• Lead the team by setting a good example
• Create good relationship with team members and motivate them to put in their best to work in order to achieve maximum results.
• Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills
• Monitor and develop the team constantly with the purpose of reaching the goals.
• Coordinate and collaborate with key stakeholders of the activities

Core competencies, knowledge and experience:

• Proven hands on experience on Telesales floor management and/or Telesales department
• Industry, market and competition knowledge
• High communication, influence and negotiation skills
• Familiar & passionate about new Technologies
• Be innovative, sharp, flexible and open minded
• Demonstrate excellent written and verbal communication skills across functions
• Telecommunication industry or other industries with high focus on telesales

Must have technical / professional qualifications:

• Bachelor’s degree
• Strong planning and organizational skills; ability to judge and manage multiple priorities under tight project deadlines
• Excellent verbal and written communication skills in both Albanian and English languages
• Excellent knowledge of Microsoft office tools (Excel, Power point)

Please send your CV in the below email: humanresources.al@vodafone.com
Please note: Selection Process and Employment will be conducted by Vodafone Albania Dealers and Partners