Tirane, ofrohet vend pune Team Leader, ATM&POS Unit
- Tirane
- Tipi
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- me orar te plote
- Fusha | Profili i punes
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- Informatike | Programim
- Inxh. Telekomunikacioni
- IT | TIK | Informatike Ekonomike
- IT Adminsitrim Rrjeti
- IT Teknike | Kompjutera
- Menaxhim Biznesi
- Gjuha
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- anglisht
- Eksperienca
- vetem me eksperience
VACANCY ANNOUNCEMENT
Tirana Bank is the first privately-owned bank in Albania. It was founded in 1996 and since then there has been a great development, spreading its branches throughout Albania. Today, Tirana Bank is well positioned in the market, offering a wide range of products and services that respond well to the demands of its customers. Tirana Bank has 33 branches in most major cities, and industrial zones and has a large ATM network throughout Albania. Tirana Bank continues to grow and expand while rigorously retaining its philosophy of providing quality products and services by being the frontrunner in innovative banking solutions in Albania.
BALFIN Group is one of the leading investment groups in the Western Balkans region, embodying international standards with local expertise. Founded in 1993 in Vienna by Samir Mane, today, the Group has a presence in 11 countries: Austria, Albania, Kosovo, Bosnia and Herzegovina, North Macedonia, Montenegro, Switzerland, Croatia, the Netherlands, the USA, and Canada. BALFIN, a diversified group active in real estate, wholesale and retail, banking, asset management, tourism, education, and logistics, employs approximately 5,000 people. Total Group’s Assets (including financial institution) are 2.2 billion, as of 2023 data.
We are seeking to welcome a qualified and dynamic Team Leader, ATM & POS Unit – E-channels Department (Band 4), reporting directly to the Manager of E-channels Department.
Overall Job Definition
The Team Leader is responsible for leading the day-to-day management and performance of the ATM & POS Unit at the Electronic Channels Department. This role ensures the smooth operation, availability, and enhancement of electronic banking related to ATMs, POSs (physical and virtual) and related platforms. This role will manage a team of officers and specialists, coordinate with cross-functional units, and drive operational excellence, innovation, and customer satisfaction in alignment with the bank’s digital strategy.
Department Leadership
Please note that only applicants who fulfill the above mentioned criteria, will be contacted.
Your personal data, which is sent voluntary as a response to this job vacancy announcement, are collected and processed, manually and/or electronically, by Tirana Bank SA, to evaluate your compatibility with this job vacancy, are accessed only by authorized persons of the Bank and will be stored until the finalization of the candidate selection process. The subjects of personal data can exercise their rights as provided by Law No. 124/2024, “For the Personal Data Protection”, at Tirana Bank SA, as well as at the Commissioner for the Right of Information and Protection of Personal Data.
https://www.tiranabank.al/karriera/puno-me-ne
Tirana Bank is the first privately-owned bank in Albania. It was founded in 1996 and since then there has been a great development, spreading its branches throughout Albania. Today, Tirana Bank is well positioned in the market, offering a wide range of products and services that respond well to the demands of its customers. Tirana Bank has 33 branches in most major cities, and industrial zones and has a large ATM network throughout Albania. Tirana Bank continues to grow and expand while rigorously retaining its philosophy of providing quality products and services by being the frontrunner in innovative banking solutions in Albania.
BALFIN Group is one of the leading investment groups in the Western Balkans region, embodying international standards with local expertise. Founded in 1993 in Vienna by Samir Mane, today, the Group has a presence in 11 countries: Austria, Albania, Kosovo, Bosnia and Herzegovina, North Macedonia, Montenegro, Switzerland, Croatia, the Netherlands, the USA, and Canada. BALFIN, a diversified group active in real estate, wholesale and retail, banking, asset management, tourism, education, and logistics, employs approximately 5,000 people. Total Group’s Assets (including financial institution) are 2.2 billion, as of 2023 data.
We are seeking to welcome a qualified and dynamic Team Leader, ATM & POS Unit – E-channels Department (Band 4), reporting directly to the Manager of E-channels Department.
Overall Job Definition
The Team Leader is responsible for leading the day-to-day management and performance of the ATM & POS Unit at the Electronic Channels Department. This role ensures the smooth operation, availability, and enhancement of electronic banking related to ATMs, POSs (physical and virtual) and related platforms. This role will manage a team of officers and specialists, coordinate with cross-functional units, and drive operational excellence, innovation, and customer satisfaction in alignment with the bank’s digital strategy.
Detyrat
Main responsibilities:Department Leadership
- Lead and supervise the ATM & POS Team to ensure efficient daily operations and adherence to service-level standards.
- Allocate tasks, monitor productivity, and manage staff development through coaching and training.
- Prepare and present departmental performance reports and improvement plans.
- Oversee the uptime, transaction processing, and service quality of ATMs / POSs
- Ensure incident management, troubleshooting, and resolution are handled within defined SLAs.
- Work closely with IT, Operations, and external vendors to maintain system integrity and stability.
- Enforce compliance with internal policies, central bank regulations, and information-security standards as per card schemas regulations.
- Maintain updated procedures, risk assessments, and audit documentation for ATM/POS.
- Ensure business continuity and disaster recovery plans for electronic channels are regularly tested and effective.
- Identify opportunities to enhance functionality on ATMs and POS.
- Collaborate with internal stakeholders, card schemas, etc. to plan and execute ATMs & POSs upgrades and new features.
- Actively participate in Agile squads focused on acquiring product projects.
- Collaborate with product owners and developers to deliver incremental improvements and innovations.
- Supervise testers and ensure completion of test cases before each release cycle.
Kualifikimet
Profile competences:- Bachelor’s degree in Information Technology, Computer Science, Banking, or Business Administration.
- 5+ years of relevant experience in acquiring operations or related supervisory role.
- Proven experience in acquiring products, payment systems, and vendor relationships.
- Strong leadership and team-management abilities.
- In-depth understanding of cards related systems and processes.
- Excellent problem-solving and analytical skills.
- Strong communication and coordination skills across technical and business teams.
- Good understanding of cybersecurity and regulatory requirements in digital banking.
- Project and vendor management capability.
Shënime
The interested candidates can send their CV until 13th November, 2025 at the LINK.Please note that only applicants who fulfill the above mentioned criteria, will be contacted.
Your personal data, which is sent voluntary as a response to this job vacancy announcement, are collected and processed, manually and/or electronically, by Tirana Bank SA, to evaluate your compatibility with this job vacancy, are accessed only by authorized persons of the Bank and will be stored until the finalization of the candidate selection process. The subjects of personal data can exercise their rights as provided by Law No. 124/2024, “For the Personal Data Protection”, at Tirana Bank SA, as well as at the Commissioner for the Right of Information and Protection of Personal Data.
https://www.tiranabank.al/karriera/puno-me-ne