Tirane, ofrohet vend pune Support Engineer
- Tirane
- Nr. Njesia - Zona me e afert?
- Tipi
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- me orar te plote
- Fusha | Profili i punes
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- Web developer
- Gjuha
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- anglisht
- Eksperienca
- vetem me eksperience
Support Engineer - IT Infrastructure & Service Management Department
Responsibilities
Responsibilities
- Bachelor University diploma in one of following branches: Computer engineering, Informatics, Electronic Engineering, Computer Science.
- At least 1-year experience in IT Support.
- Good knowledge of English Language to follow the documents, prepare reports and presentations.
- Be honest, trustworthy and reliable.
- Following up on pending requests made by the business units or end users.
- Responsible for installing, configuring and maintaining personal computers and peripheral devices to a consistent level.
- Install the operating systems with required patches/upgrades and Software as per regulation.
- Troubleshoot problems related to End User PC, including Client Software problems like Microsoft Office, Emails, archives, document files and also printer and peripherals access.
- Troubleshoot of printers and scanners problems and follow up their repair with the suppliers.
- Troubleshoot PC problems and follow up with their warranty.
- Support End Users in their software or hardware problems, and escalate the problem to a higher-level technician if that is the case.
- Recommend investments on new technologies/solutions to improve existing infrastructure.
- Effectively communicates relevant practice information to superiors.
- Work with project teams to help implement various Systems or hardware’s.
- Performs other duties given by the superiors.