[mk hotels]

Tirane

Nr. Njesia - Zona me e afert?

11 Rinas

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Hoteleri

Gjuha

1. anglisht

Eksperienca

vetem me eksperience

JOB POSITION: SERVICE LEADER (Service Department)
Reports to: Operational Manager / Efficiency Enforcer
Leads: Waiters, Bartenders, Supervisor, Restaurant Staff

Basic Function
The Service Leader is responsible for leading and supervising all daily service operations within the Service Department, including the restaurant and bar. The role ensures the consistent delivery of high-quality service, maintains hotel service standards, and coordinates the service team to create an outstanding guest experience. The Service Leader acts as the primary operational point of responsibility for the Service Department and ensures efficient coordination between service staff, kitchen, and management.


Qualifications
Experience: Minimum 2–3 years of experience in restaurant or bar service, including experience in a supervisory or leadership role.
Education: Higher Education (University Degree) preferred, ideally in Hospitality, Tourism, or a related field.
Languages: Excellent command of English (spoken and written); additional languages are considered an advantage.
Computer Skills: Good knowledge of POS systems and basic proficiency in Microsoft Office (Excel, Word). Ability to review daily sales reports and monitor service performance.

Competences

• Strong leadership and team supervision skills
• Excellent communication with guests, staff, and management
• Strong organizational and operational coordination abilities
• Ability to motivate and guide service staff to maintain high service standards
• Professional appearance and strong interpersonal skills
• Problem-solving ability in a fast-paced hospitality environment
• High sense of responsibility and operational awareness

Duties & Responsibilities

• Lead and supervise the daily operations of the Service Department
• Ensure all hotel service standards and procedures are consistently followed
• Organize service flow, table arrangements, reservations, and staff coordination
• Train, guide, and support service staff to maintain professional service standards
• Monitor staff performance, appearance, discipline, and adherence to schedules
• Handle guest requests, concerns, and complaints in a professional and efficient manner
• Ensure smooth coordination between the service team and the kitchen
• Monitor daily sales activity and service performance through POS reporting
• Monitor beverage stock levels and beverage costs and report ordering needs to management
• Identify and report equipment, tools, and operational materials required for efficient service operations
• Assist management in organizing events, group services, and special functions
• Ensure full compliance with hygiene, safety, and operational standards
• Report operational issues, maintenance needs, or service improvements to management

Abilities

• Ability to lead and supervise a service team in a fast-paced hospitality environment
• Strong attention to detail and commitment to service excellence
• Ability to organize work effectively and delegate responsibilities
• Quick decision-making and problem-solving during service operations
• Ability to identify operational needs, equipment requirements, and service improvements

Other Demands

• Working hours may vary depending on operational needs of the hotel
• Attendance at all training sessions and staff meetings is required
• Compliance with all hotel safety, hygiene, and operational procedures
• Maintaining a neat, clean, and professional appearance according to hotel standards

We Offer

• Very competitive compensation package (salary + benefits)
• Official employment contract according to the Labor Code with long-term stability
• 22 days of annual leave / 5 working days per week
• Professional working environment with international hospitality standards
• Supportive and collaborative team with strong management support
• Professional development opportunities based on performance

Contact:
✉ officeassistant_tia@mkhotels.de
✆ 069 405 9848