Tirane, ofrohet vend pune Customer Service Inbound - Italiano
- Tirane
- Tipi
-
- me orar te plote
- Fusha | Profili i punes
-
- Call Center Operator/e
- Gjuha
-
- italisht
- Eksperienca
- me dhe pa eksperience
Inbound Customer Service - Italian
WHAT YOU LIKE IS IMPORTANT TO US!
Imagine making a list of all the things that would make you feel good at work. Did you also include an interest in meeting and relating to new and different people on your list? What do you think about being recognized and rewarded for doing outstanding work? Perhaps in your mind you have imagined a workplace where you could have all of these things, helping to make people's day better.
If so, Concentrix is just the place for you!!
This role is the perfect opportunity for anyone considering an experience in Inbound Customer Service in the Technical/Administrative/Commercial support phase in the Telecommunications sector.
WHAT WILL BE YOUR CONTRIBUTION TO OUR TEAM?
Your passion for supporting others will help you relate to clients and colleagues.
You will actively listen to their requests and solve their problems, providing an excellent Customer Assistance service (by phone, chat, email), making you responsible for the correct resolution, technical and administrative side of faults on a fixed line and/or mobile (internet/ phone).
Examples of workings:
WHO ARE WE?
With 280,000 associates worldwide, we specialize in delivering exceptional customer service experiences and driving digital transformation for some of the biggest and best companies in the world. global market.
The Concentrix story began in 2004 with just over 20 people. It has been an incredible story of strategy, innovation and outstanding results ever since! The same principles that founded the company in 2004 decree its success even today. Our operating philosophy - Our 3Vs: Visibility, Speed and Value - still drives daily business decisions. Every day, from more than 40 countries and on 6 continents, our staff offers a new generation customer experience and helps companies to better implement relationships with their customers. In this way we achieve the highest business results and make a difference with our customers, thanks to our organization, talent and technology.
WHAT YOU LIKE IS IMPORTANT TO US!
Imagine making a list of all the things that would make you feel good at work. Did you also include an interest in meeting and relating to new and different people on your list? What do you think about being recognized and rewarded for doing outstanding work? Perhaps in your mind you have imagined a workplace where you could have all of these things, helping to make people's day better.
If so, Concentrix is just the place for you!!
This role is the perfect opportunity for anyone considering an experience in Inbound Customer Service in the Technical/Administrative/Commercial support phase in the Telecommunications sector.
WHAT WILL BE YOUR CONTRIBUTION TO OUR TEAM?
Your passion for supporting others will help you relate to clients and colleagues.
You will actively listen to their requests and solve their problems, providing an excellent Customer Assistance service (by phone, chat, email), making you responsible for the correct resolution, technical and administrative side of faults on a fixed line and/or mobile (internet/ phone).
Examples of workings:
- Testing: carry out remote testing of the line, troubleshooting;
- Supporting: guiding the customer in configuring the line and in correctly installing the router;
- Admin: assist customers in correctly understanding the invoice, and in case of problems, their resolution.
- Commercial: Seize upsell opportunities and pass them on to the right team.
- We are looking for reliable customer oriented people who are passionate about technology;
- Advanced knowledge of the Italian language;
- High school diploma (minimum requirement).
- Proficient in using Windows and Office
- Availability to work shifts (Mon-Sun) between 08:00 and 24:00
- International working environment;
- E-learning platform with free courses and 24-hour access;
- company PC;
- Initial training.
WHO ARE WE?
With 280,000 associates worldwide, we specialize in delivering exceptional customer service experiences and driving digital transformation for some of the biggest and best companies in the world. global market.
The Concentrix story began in 2004 with just over 20 people. It has been an incredible story of strategy, innovation and outstanding results ever since! The same principles that founded the company in 2004 decree its success even today. Our operating philosophy - Our 3Vs: Visibility, Speed and Value - still drives daily business decisions. Every day, from more than 40 countries and on 6 continents, our staff offers a new generation customer experience and helps companies to better implement relationships with their customers. In this way we achieve the highest business results and make a difference with our customers, thanks to our organization, talent and technology.