Tirane, ofrohet vend pune Customer Service Inbound - English
- Tirane
- Tipi
-
- me orar te plote
- Fusha | Profili i punes
-
- Operatore makinerie / fabrike
- Gjuha
-
- anglisht
- Eksperienca
- me dhe pa eksperience
Customer Service Inbound - English
This role is the perfect opportunity for someone who is considering Inbound Customer Service experience in a technical/administrative/sales support phase in the Telco industry.
WHAT WILL YOUR CONTRIBUTION TO OUR TEAM BE?
Your passion for supporting others will help you relate to customers and colleagues.
You will actively listen to their requests and solve their problems, providing excellent customer service (via phone, chat, email), making you responsible for the correct technical and administrative resolution of landline and/or mobile (internet/phone) problems.
Examples of tasks:
WHO ARE WE?
With +280,000 employees worldwide, we specialise in providing exceptional customer service experiences and driving digital transformation for some of the biggest and best companies in the global marketplace.
The Concentrix story began in 2004 with just over 20 people. Since then it has been an incredible story of strategy, innovation and outstanding results! The same principles that founded the company in 2004 are still driving its success today. Our operating philosophy - Our 3Vs: Visibility, Speed and Value - still guides our daily business decisions. Every day, in more than 40 countries and on 6 continents, our staff offer a next-generation customer experience and help companies to better implement their customer relationships. In this way, we achieve the highest business results and make a difference with our clients, thanks to our organisation, talent and technology.
This role is the perfect opportunity for someone who is considering Inbound Customer Service experience in a technical/administrative/sales support phase in the Telco industry.
WHAT WILL YOUR CONTRIBUTION TO OUR TEAM BE?
Your passion for supporting others will help you relate to customers and colleagues.
You will actively listen to their requests and solve their problems, providing excellent customer service (via phone, chat, email), making you responsible for the correct technical and administrative resolution of landline and/or mobile (internet/phone) problems.
Examples of tasks:
- Testing: remote line testing, troubleshooting;
- Supporting: guiding the customer in the configuration of the line and the correct installation of the router;
- Admin: guide customers in the correct understanding of the bill, and in case of problems, their resolution.
- Commercial: seizing upsell opportunities and passing them on to the appropriate team.
- We are looking for reliable customer-oriented people who are passionate about technology;
- Advanced knowledge of the English language;
- High school diploma (minimum requirement);
- Windows and Office proficiency;
- Availability for working on shifts (Mon-Sun) 08:00/24:00.
- International working environment;
- E-learning platform with free courses and 24-hour access;
- Company PC;
- Initial training.
WHO ARE WE?
With +280,000 employees worldwide, we specialise in providing exceptional customer service experiences and driving digital transformation for some of the biggest and best companies in the global marketplace.
The Concentrix story began in 2004 with just over 20 people. Since then it has been an incredible story of strategy, innovation and outstanding results! The same principles that founded the company in 2004 are still driving its success today. Our operating philosophy - Our 3Vs: Visibility, Speed and Value - still guides our daily business decisions. Every day, in more than 40 countries and on 6 continents, our staff offer a next-generation customer experience and help companies to better implement their customer relationships. In this way, we achieve the highest business results and make a difference with our clients, thanks to our organisation, talent and technology.