[ep & partners consultancy sh.p.k]

Tirane

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Sherbim Klienti | Konsulent

Gjuha

1. anglisht

Eksperienca

vetem me eksperience

EPPC Albania on behalf of its client, an international company, leader in the production of construction materials, is currently recruiting a Customer Care Specialist.

Major responsabilities:

• Process, review, and send customer invoices ensuring accuracy;
• Issue approved credits, rebills, and debit memos;
• Manage order acknowledgment process sending to customers;
• Monitor Customer Claims; forward emails, process sales leads, and respond to messages accordingly;
• Manage customer service providing customers with requested information or reassigning the sales lead to the appropriate individual;
• Administer monthly metrics reports in various systems and distribute timely;
• Provide back-up support to CS colleagues and manager as needed.

Requirements for this position are:

• College/University, preferable Faculty of Economic;
• Minimum of 3 years’ customer service experience required;
• Strong organizational, prioritization, and time management skills;
• Effective communicator via email, verbal, and in presentation of information;
• Ability to multi-task, prioritize and manage time effectively in a fast-paced, changing environment with minimal supervision;
• Excellent computer skills required: Microsoft Office 365, ERP system, NAVISION experience is a plus.

How to apply

To apply for this opportunity, please fill your application at:

https://aplikim.eppc.al

You will be contacted by eppc only if your CV & support documents will be qualified by our recruitment team.