[ep & partners consultancy sh.p.k]

Tirane

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Sherbim Klienti

Gjuha

1. anglisht

Eksperienca

vetem me eksperience

EPPC Albania on behalf of its client, is currently recruiting a Client Services Manager.

Major responsibilities:

• The CSDM will execute a client contact strategy in order to deliver accurate and timely reporting with appropriate analysis and recommendations;
• Managing the client relationship, understanding their expectations, and delivering change in order to improve performance;
• Adding value to the clients business/service provision (client centricity);
• Contract management including negotiation of commercials;
• Will work and collaborate in a daily basis with Floor Manager to manage agents and supervisors and is responsible for the operational success of the project(s);
• Plan, coordinate and communicate activities across departments on a daily basis;
• Communicate clearly the progress of monthly/quarterly initiatives to the Client and Company;
• Report on time and in accurate manner to the client;
• Invoice on time and accurately to the client;
• Forecast and track key account metrics;
• Accountable for the Client Satisfaction and Retention.

Requirements for this position are:

• Bachelor's degree;
• At least 3-year experience as Account Manager/Customer Care/Customer Experience and/or similar position (would be preferable previous experience in call center environment);
• Excellent English & Italian (Oral and Written);
• Excellent usage of MS Office;
• Decision making, Initiative and Interpersonal skills;
• Planning and organization;
• Reporting, Business Acumen;
• Strong Management Skills.

How to apply:

To apply for this opportunity, please fill your application at:
https://aplikim.eppc.al
You will be contacted by EPPC only if your CV & support documents will be qualified by our recruitment team.