[Cribl]

Tirane

Nr. Njesia - Zona me e afert?

6 Pallati me Shigjeta | Delijorgji

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Informatike | Programim

Gjuha

1. anglisht

Eksperienca

vetem me eksperience

[FONT=&quot]Pozicioni punes: Application Support Agent


Responsibilities:

• Respond to client inquiries and provide technical support for our software applications via email, phone, or chat.
• Troubleshoot and diagnose issues to provide effective solutions to clients.
• Document and track support requests, ensuring all issues are resolved in a timely manner.
• Collaborate with the development and quality assurance teams to report and resolve software bugs and improve application functionality.
• Assist clients in setting up and configuring our software to meet their specific needs.
• Provide training to clients on using our software and its features.
• Continuously update and expand your knowledge of our software products to better assist clients.
• Assist in creating and maintaining support documentation and knowledge base articles.

Requirements:

• Bachelor’s degree in a relevant field or equivalent work experience.
• Proven experience in application support or a related technical support role.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively both independently and in a team.
• Proficiency in using support tools and software.
• Exceptional customer service and client-focused approach.

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[FONT=&quot]CV: hanerusta@hotmail.com[/FONT]


Cel. : 0683558636