[AZConsulting]

Tirane

Tipi

1. turni II
2. remote | smartworking nga shtepia

Fusha | Profili i punes

1. Sherbim Klienti

Gjuha

1. anglisht
2. rusisht

Eksperienca

me dhe pa eksperience

Job Title: Russian-Speaking Intake Specialist

Location: Remote (Working Hours: 3 PM - 11 PM Albania Time Zone)

Employment Type: Full-Time Contract

About Us: We are a fast-growing international company providing top-quality services to clients around the world. Our mission is to deliver excellent customer support and seamless client experiences, and we are seeking a motivated Russian-Speaking Intake Specialist to join our dynamic team.

Position Overview: As a Russian-Speaking Intake Specialist, you will be the first point of contact for our Russian-speaking clients. You will handle client inquiries, gather essential information, and ensure smooth communication between clients and internal teams. This is a full-time, remote position with a schedule of 3 PM to 11 PM (Albania time zone).

Key Responsibilities:

• Answer and manage inbound calls, emails, and chat inquiries from Russian-speaking clients.
• Collect and verify client information, ensuring accurate data entry into the system.
• Provide clear and concise information about our services and assist clients with initial requests.
• Liaise with internal departments to coordinate follow-up and ensure timely resolution of client inquiries.
• Maintain detailed records of all communications with clients in our CRM system.
• Handle sensitive client information with discretion and confidentiality.
• Support other administrative tasks as needed.

Requirements:

• Fluent in Russian (spoken and written) with excellent communication skills.
• Proficiency in English (spoken and written) to communicate with internal teams.
• Prior experience in a customer service or intake specialist role is a plus.
• Strong computer literacy, including experience with CRM systems and Microsoft Office tools.
• Exceptional attention to detail and ability to multitask.
• Ability to work from 3 PM to 11 PM (Albania Time Zone).
• Stable internet connection and suitable remote work environment.

Benefits:

• Competitive salary with opportunities for growth.
• Full-time contract with a supportive team and positive work environment.
• Work from the comfort of your home.
• Training and ongoing support to help you succeed in your role.

How to Apply:If you are a dedicated professional with a passion for helping clients and you meet the qualifications, we would love to hear from you! Please submit your resume and a brief cover letter explaining why you’re the perfect fit for this role.

Email: hr@azbillingrcm.com