Tirana Bank

  • Tirane, kerkohet CALL CENTER OPERATOR

Tirane
Tipi
  1. me orar te plote
Fusha | Profili i punes
  1. Sherbim Klienti
Gjuha
Vacancy Announcement ​

TIRANA BANK, one of the leading banks in Albania and member of Balfin Group, is seeking to welcome a dynamic candidate to join our Electronic Channels Department in the following position:

Overall Job Definition

Call Center Operator is responsible for performing customer-oriented telephone activities and various background operational duties. Also they perform risk monitoring process related to card transaction activities.

Main Responsibilities:
  • Monitors of cards’ Safeguard Alerts during the non-working hours;
  • Evaluates alerts displayed and inform the respective supervisor in case those suspicious transactions have been noticed;
  • Contacts the cardholders in case of suspicious transactions and take the necessary action in case of non-confirmed transaction or the client is not answering;
  • Reports all the actions that they have taken during the shift related to alerts (transactions that have been confirmed/or not; the client that were not answered, etc.);
  • Closes cards for cases that client has lost/stolen the credit card and executes the procedure of reissue a new one, if necessary;
  • Supports Cardholders with different information on their account and card usage or in case of problems;
  • Reports to the respective instance in case of problems with the ATM network, e-banking;
  • Provides Customer information related to balance inquire, accounts;
  • Provides Customer information regarding all products offered by the Bank (features, terms & conditions, etc.);
  • Provides Customer support for e-banking service;
  • Closes/reactivates of e-banking users contract status;

Competencies / Skills:
  • University degree in Economic or other related fields;
  • Similar working experience will be considered a plus;
  • Very good communication skills;
  • Detail oriented;
  • Ability to work in a team,
  • Ability to work under pressure;
  • Very good knowledge in English language written and spoken;
  • Very good knowledge of Microsoft package;

The interested candidates can send their CV until June 11[SUP]th[/SUP], 2020 to the Human Resources Department e-mail address: recruitment.hr@tiranabank.al, by specifying the job position that is applying for.

Please note that only applicants, who fulfil the above mentioned criteria, will be contacted.

Your personal data, which are sent voluntary as a response to this job vacancy announcement, are collected and processed, manually and/or electronically, by Tirana Bank SA, in order to evaluate your compatibility with this job vacancy, are accessed only by authorized persons of the Bank and will be stored until the finalization of the candidate selection process.
The subjects of personal data can exercise their rights as provided by Law No. 9887, dated on 10/03/2008 “For the Personal Data Protection”, amended, at Tirana Bank SA, as well as at the Commissioner for the Right of Information and Protection of Personal Data.
 


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