• Technician Assignment Group (TAG) Agent

Durres
Tipi
  1. turni II
Fusha | Profili i punes
  1. Call Center Operator/e
Gjuha
  1. anglisht
Eksperienca
me dhe pa eksperience
About Barrister Global Services Network
Barrister Global Services Network is one of the largest woman-owned IT service providers in the United States, with a proven track record of delivering innovative, cost-effective, and reliable technology support services. With over 40 years of experience and a nationwide network of technicians, Barrister partners with global enterprises to provide end-to-end IT solutions.
Now, Barrister is expanding in Durrës | Prishtina | Ferizaj and is hiring motivated individuals who want to grow their career in the IT services industry.

Position: Technician Assignment Group (TAG) Agent
As a TAG Agent, you will play a key role in ensuring smooth coordination between clients and technicians. This role is ideal for individuals with strong English communication skills, organizational abilities, and a proactive mindset.

Key Responsibilities
  • Receive and process technician assignment requests from clients
  • Assign and schedule technicians according to availability and customer needs
  • Update the internal system with accurate and timely data
  • Communicate clearly with both clients and technicians to ensure quick issue resolution
  • Monitor service requests to guarantee SLA compliance and customer satisfaction
Requirements
  • English proficiency (B2–C1 level)
  • Strong organizational and time-management skills
  • Ability to multitask in a fast-paced environment
  • Problem-solving mindset and adaptability
  • No prior experience required – full training provided
What We Offer
  • A professional, dynamic, and supportive work environment
  • Full training and opportunities for career growth
  • Fixed shifts: Monday – Friday, 15:00 – 00:00
  • The chance to build a career with an international IT services company
📩 Apply today by sending your CV to emalaj@barrister.com
📞 For more information, contact us at +355 67695 6556

#Hiring #CareerOpportunity #TAGAgent #TechSupport #DurresJobs #JoinOurTeam #BarristerCareers
 


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