Team Leader in Italian - Logistic Project
About Concentrix + Webhelp.
Hi, we’re a leading global provider of customer experience (CX) solutions and technology. We create game-changing customer journeys for some of the world’s best brands, and the ones that are changing the world as we know it. Every day, we Design, Build and Run CX that helps brands grow across the world and into the future. Whether it’s a specific solution or the whole end-to-end journey — we’ve got it covered. We’re the strategic thinkers who design brand-defining experiences. The tech geeks who build smarter solutions. And the operational experts who run it all and make it work seamlessly. Across 70+ countries and six continents, we provide services across key industry verticals including technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. Concentrix Corporation (NASDAQ: CNXC) operating under the trade name Concentrix + Webhelp - Location: virtually everywhere - visit concentrix.com to learn more.
Role Overview:
Involves providing day-to-day supervisory and/or coordination support to a team of operational and/or clerical employees, or contractors. Responsible for day-to-day completion of team tasks as well as delegated first level employee related activities, as defined by local policies. This may include day-to-day performance monitoring/management and development discussions, employee related administration, supporting initial/informal disciplinary action activities and, in the case of contractors, contract management, under the supervision of relevant management.
Supports manager by taking supervisory responsibility for day-to-day coordination of team activities. Ensuring that processes and procedures are completed promptly and consistently and that team activities are in line with company goals and regulatory requirements.
Provides a range of support activities including administration and data management, reporting, analysis and deputising for manager when required. Ensuring confidentiality is maintained.
Ensures on-going compliance with defined FedEx processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensures required approvals are sought throughout processes. May complete department level audit and notifies management of any non-compliance issues as they arise.
Works closely with team and key stakeholders to ensure accuracy of information and completion of processes to deadline.
Also includes contact with customers, vendors or employees, to investigate or resolve escalated issues as required. Aligns and gains commitment to actions from the different stakeholders. Leads implementation of corrective actions resulting from the alignment efforts.
Responsibilities:
Be part of one of the biggest companies in global outsourcing. Join a dynamic young and fun work environment with dedicated relax area and flat hierarchy with great opportunities to develop your skills.
Concentrix + Webhelp is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin,
disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
Our clients are seeking teams of bright and diverse individuals to work in a company which offers a wide range of support to users throughout the World.
Teams are fully multilingual, and you will work within a truly international organization and team. Do you want to build a career within a new multinational fast-growing company in Albania?
Are you interested in working for an innovative, technology driven company? If you say yes to these two questions, then we are waiting your application!
TO APPLY, SEND YOUR CV TO recruitment.al@webhelp.com or
jobs.webhelp.com
Hi, we’re a leading global provider of customer experience (CX) solutions and technology. We create game-changing customer journeys for some of the world’s best brands, and the ones that are changing the world as we know it. Every day, we Design, Build and Run CX that helps brands grow across the world and into the future. Whether it’s a specific solution or the whole end-to-end journey — we’ve got it covered. We’re the strategic thinkers who design brand-defining experiences. The tech geeks who build smarter solutions. And the operational experts who run it all and make it work seamlessly. Across 70+ countries and six continents, we provide services across key industry verticals including technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. Concentrix Corporation (NASDAQ: CNXC) operating under the trade name Concentrix + Webhelp - Location: virtually everywhere - visit concentrix.com to learn more.
Role Overview:
Involves providing day-to-day supervisory and/or coordination support to a team of operational and/or clerical employees, or contractors. Responsible for day-to-day completion of team tasks as well as delegated first level employee related activities, as defined by local policies. This may include day-to-day performance monitoring/management and development discussions, employee related administration, supporting initial/informal disciplinary action activities and, in the case of contractors, contract management, under the supervision of relevant management.
Supports manager by taking supervisory responsibility for day-to-day coordination of team activities. Ensuring that processes and procedures are completed promptly and consistently and that team activities are in line with company goals and regulatory requirements.
Provides a range of support activities including administration and data management, reporting, analysis and deputising for manager when required. Ensuring confidentiality is maintained.
Ensures on-going compliance with defined FedEx processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensures required approvals are sought throughout processes. May complete department level audit and notifies management of any non-compliance issues as they arise.
Works closely with team and key stakeholders to ensure accuracy of information and completion of processes to deadline.
Also includes contact with customers, vendors or employees, to investigate or resolve escalated issues as required. Aligns and gains commitment to actions from the different stakeholders. Leads implementation of corrective actions resulting from the alignment efforts.
Responsibilities:
- Customer Support;
- Oversight of all Representative Activities;
- Coaching & Monitoring; Escalation Management;
- Audit Process Compliance;
- Contact Quality Audit; Bookings;
- Enquiries Tracking;
- Monitoring Solutions;
- Relationship Management;
- Account Creation;
- Basic Process Onboarding; Quotes;
- Complaint Handling; Case Management;
- Service Recovery;
- Pro-active Prevention;
- Claims Handling;
- Escalated Issue Resolution;
- Contract Maintenance;
- Customer Specific SOP;
- Single Point of Access (SPOA);
- Recruitment Support;
- First Line Disciplinary Action;
- Performance Review Support;
- Approval for Spend Service Recovery
- May be required to perform other duties as assigned
- Strong analytics skills
- Capability to understand complex reporting and convert numbers into action plans
- Strong influencing and communication skills, including communication at executive level
- Excellence ability to motivate and build a high performing team
- Ability to build relationships and networks to drive business results
- Native or near native in the Italian language
- Fluent English language, preferable
- Bachelor/Master's degree in Business
- 1-3 year experience in leadership positions
Be part of one of the biggest companies in global outsourcing. Join a dynamic young and fun work environment with dedicated relax area and flat hierarchy with great opportunities to develop your skills.
Concentrix + Webhelp is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin,
disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
Our clients are seeking teams of bright and diverse individuals to work in a company which offers a wide range of support to users throughout the World.
Teams are fully multilingual, and you will work within a truly international organization and team. Do you want to build a career within a new multinational fast-growing company in Albania?
Are you interested in working for an innovative, technology driven company? If you say yes to these two questions, then we are waiting your application!
TO APPLY, SEND YOUR CV TO recruitment.al@webhelp.com or
Search jobs in Albania and let your ambition take you further, when you join the game-changers at Webhelp. | Webhelp
Search jobs in Albania and let your ambition take you further, when you join the game-changers at Webhelp..
jobs.webhelp.com