Support Engineer - IT Infrastructure & Service Management Department
Tasks
• Following up on pending requests made by the business units or end users.
• Responsible for installing, configuring and maintaining personal computers and peripheral devices to a consistent level.
• Install the operating systems with required patches/upgrades and Software as per regulation.
• Troubleshoot problems related to End User PC, including Client Software problems like Microsoft Office, Emails, archives, document files and also printer and peripherals access.
• Troubleshoot of printers and scanners problems and follow up their repair with the suppliers.
• Troubleshoot PC problems and follow up with their warranty.
• Support End Users in their software or hardware problems and escalate the problem to a higher-level technician if that is the case.
• Recommend investments on new technologies/solutions to improve existing infrastructure.
• Effectively communicates relevant practice information to superiors.
• Work with project teams to help implement various Systems or hardware’s.
Requirements
• Bachelor University diploma in one of following branches: Computer engineering, Informatics, Electronic Engineering, Computer Science.
• At least 1-year experience in IT Support.
• Good knowledge of English Language to follow the documents, prepare reports and presentations.
• Be honest, trustworthy and reliable.
Interested candidates are encouraged to apply through the link https://cv.bkt.com.al/candidate/job_search# or send their CV at humanresources@bkt.com.al until 07.03.2024 by specifying the position they are applying for.
• Following up on pending requests made by the business units or end users.
• Responsible for installing, configuring and maintaining personal computers and peripheral devices to a consistent level.
• Install the operating systems with required patches/upgrades and Software as per regulation.
• Troubleshoot problems related to End User PC, including Client Software problems like Microsoft Office, Emails, archives, document files and also printer and peripherals access.
• Troubleshoot of printers and scanners problems and follow up their repair with the suppliers.
• Troubleshoot PC problems and follow up with their warranty.
• Support End Users in their software or hardware problems and escalate the problem to a higher-level technician if that is the case.
• Recommend investments on new technologies/solutions to improve existing infrastructure.
• Effectively communicates relevant practice information to superiors.
• Work with project teams to help implement various Systems or hardware’s.
Requirements
• Bachelor University diploma in one of following branches: Computer engineering, Informatics, Electronic Engineering, Computer Science.
• At least 1-year experience in IT Support.
• Good knowledge of English Language to follow the documents, prepare reports and presentations.
• Be honest, trustworthy and reliable.
Interested candidates are encouraged to apply through the link https://cv.bkt.com.al/candidate/job_search# or send their CV at humanresources@bkt.com.al until 07.03.2024 by specifying the position they are applying for.