Engineering Group

  • SAP Junior Support Specialist

Tirane
Tipi
  1. Hybrid working = zyre + remote
Fusha | Profili i punes
  1. Informatike | Programim
  2. IT | TIK | Informatike Ekonomike
Gjuha
  1. anglisht
  2. italisht
Eksperienca
vetem me eksperience
Are you fluent in Italian and English, with a passion for problem-solving and a drive to kick-start your career in the dynamic world of SAP? We're seeking dedicated individuals to provide top-notch support to our international clients. If you're ready to embark on an exciting journey in SAP, read on!
Key Responsibilities:
  • Receiving, recording, and tracking requests from international, mostly Italian-speaking clients, that arrive via e-mail and telephone and their adequate registration in ticketing systems in Italian and English
  • Assessment and resolution of technical problems related to business processes in SAP modules in Italian and English
  • Contact with other levels of support
  • Reporting common mistakes and their solutions (writing documentation)
  • Translating requests and documentation
  • Working in shifts, where all shifts outside the period 8 am to 8 pm (including the shifts on weekends) are in work from home modality and paid accordingly

Required Qualifications:
  • An excellent knowledge of spoken and written Italian and English language is mandatory since all job activities are carried out towards foreign clients in the Italian language
  • A good knowledge of computer usage is necessary
  • Minimum work experience in interacting with native speakers of Italian language is desirable, and the same experience with native speakers in English is a plus
  • Previous experience in providing IT technical support is a big plus
  • Knowledge of any SAP modules, or knowledge of business processes is a big plus

What We Offer:
  • Training program on the job consisting of basic training of business processes and basic training in SAP, aimed to fully prepare the candidates to work in supporting an SAP environment
  • A chance to commence a completely new career in SAP, the most commonly used system of solutions aimed at large businesses (since 75% of all global business transactions come in contact or are carried out in full through SAP solutions)
  • The chance to work in a highly reputable, established international company in SAP, recognized as one of the largest system integrators in the world, in constant interaction with global clients
  • Opportunities for promotion and career growth and specialization in SAP, within an international business environment for the most successful candidates/employees
  • Great colleagues, open informal, and fun atmosphere
  • A chance to be part of a highly professional international environment
  • Opportunity to learn from experienced colleagues, including internal knowledge-sharing sessions
  • Hybrid model of work. Employees can choose whether they will work from the office or at home
  • Private health insurance
  • FitPass
  • Possibility to learn 7 different languages using our E-learning platform
  • Team building, conferences, and events

How to Apply:
Please send your updated CV (in English language) with the following information:

We're excited to meet you - best of luck!
 


Apply
Back
Top