[GSL Enterprise Support]

Tirane

Nr. Njesia - Zona me e afert?

5 Komuna Parisit | Kristal Center

Tipi

1. me orar te plote
2. turni II

Fusha | Profili i punes

1. Administrate | Nenpunes
2. Sherbim Klienti

Gjuha

1. anglisht

Working Hours: 14:00-23:00

Key Responsibilities:

Customer Experience:

• Respond promptly and courteously to customer inquiries via phone, email, and chat.
• Schedule appointments for pest inspections, treatments, and follow-up services.
• Provide accurate and detailed information regarding services, pricing, and availability.
• Address and resolve customer complaints and concerns in a professional and empathetic manner.
• Maintain detailed records of customer interactions, transactions, and service history.
• Collaborate with field technicians to ensure timely and efficient delivery service.
• Follow up on annual renewals and assist in securing payment methods.
• Assist with overflow sales calls and messages as needed.

Lead Generation and Prospecting:

• Conduct targeted outbound calls to prospective clients, identifying decision-makers and establishing initial contact.
• Utilize industry-specific directories, databases, and networking channels to generate high-quality leads.
• Respond promptly to all incoming inquiries, including phone calls and internet leads.

Customized Solutions Development:

• Collaborate with technical teams to understand and articulate the full range of pest control services.
• Develop tailored proposals based on the unique needs and challenges of each client.

Sales Presentations and Consultations:

• Conduct virtual presentations and consultations to educate potential clients on services, methodologies, and industry best practices.
• Articulate the benefits of pest control solutions clearly and persuasively.

Negotiation and Closing:

• Skillfully negotiate contract terms and pricing to achieve mutually beneficial agreements.
• Close sales deals efficiently, focusing on profitability and customer satisfaction.

Client Relationship Management:

• Build and maintain strong relationships with clients, serving as a trusted advisor for their ongoing pest control needs.
• Identify opportunities for additional services and improvement based on client requirements.
• Re-engage past clients to bring them back on board.

Sales Reporting and Collaboration:

• Maintain accurate and up-to-date records of sales activities, including lead generation, client interactions, and deal progress in the HubSpot pipeline.
• Provide regular sales forecasts and performance updates to the sales management team.
• Collaborate with other departments to ensure seamless communication and workflow.

Qualifications:

• High school diploma or equivalent; additional education or certifications in sales or customer service is a plus.
• Proven experience in customer service, inside sales, or a related field.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency in CRM tools, Microsoft Office Suite, and scheduling software.
• A proactive and results-driven mindset with excellent negotiation skills.

Candidates with the required qualifications can apply through email: info@gslsupport.com.
Only short-listed candidates will be contacted.